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  • April 2025
  • Case

Joe Mazzulla and the Boston Celtics (A)

By: Linda A. Hill, James I. Cash and Lydia Begag
Joe Mazzulla's leadership journey with the Boston Celtics began in 2016 when he served as an assistant coach for their NBA G-League affiliate. In 2019, he was promoted to a "behind-the-bench" assistant coaching role with the Celtics, before being asked to become the... View Details
Keywords: Personal Development and Career; Change Management; Communication; Values and Beliefs; Innovation and Invention; Decision Making; Innovation Leadership; Collaborative Innovation and Invention; Leadership; Leading Change; Leadership Development; Leadership Style; Crisis Management; Management Skills; Business Processes; Organizational Culture; Organizational Structure; Performance Efficiency; Sports Industry; Entertainment and Recreation Industry; United States
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  • April 2025
  • Supplement

Joe Mazzulla and the Boston Celtics (B)

By: Linda A. Hill, James I. Cash and Lydia Begag
This case is a supplement to “Joe Mazzulla and the Boston Celtics” (A) and is set against the backdrop of the 2024 NBA Finals. It describes the impact of Mazzulla’s decision to rally his team with an aggressive “go for the kill” mindset instead of choosing language... View Details
Keywords: Personal Development and Career; Change Management; Communication; Values and Beliefs; Innovation and Invention; Decision Making; Innovation Leadership; Collaborative Innovation and Invention; Leadership; Leading Change; Leadership Development; Leadership Style; Crisis Management; Management Skills; Business Processes; Organizational Culture; Organizational Structure; Performance Efficiency; Sports Industry; Entertainment and Recreation Industry; United States
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  • 2021
  • White Paper

Report on Racial Inclusion in the Boardroom: A Workshop Convened by Harvard Business School's Leadership Initiative and Board Leadership Project

By: James I. Cash, Linda A. Hill, Hubert Joly, Lynn S. Paine and Suraj Srinivasan
Keywords: Board Of Directors; Inclusion; Organization Culture; Corporate Governance; Diversity; Equity; Governing and Advisory Boards; Race; Fairness; Organizational Culture
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  • November 2008
  • Article

Teaming Up to Crack Innovation and Enterprise Integration

By: Jim I. Cash Jr., Michael J. Earl and Robert Morison
Keywords: Groups and Teams; Innovation and Invention; Integration
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  • December 2001
  • Case

IntellectExchange, Inc.

By: James I. Cash Jr. and Janis L Gogan
A start-up intellect exchange initially offered a public expertise exchange, connecting experts with clients. Now management wonders whether a new, more focused strategy will succeed. View Details
Keywords: Business Startups; Experience and Expertise; Networks; Business Strategy
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  • February 2000 (Revised October 2000)
  • Case

Open Market, Inc.: The E-Commerce Wars

By: James I. Cash Jr., Janis Lee Gogan, Michael Haselkorn and Mani Subramani
Continues the story of Open Market, Inc., a company founded in 1994 to support electronic commerce on the Internet. Despite a very successful initial public offering, the firm had reached a growth plateau, and the management team was considering several strategic... View Details
Keywords: Entrepreneurship; Technological Innovation; Management; Growth and Development Strategy; Marketing Channels; Product Marketing; Product Development; Competitive Strategy; Corporate Strategy; Information Technology Industry; Web Services Industry
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  • March 1996 (Revised January 1997)
  • Case

America Online: Using Information Technology to Better Serve the Customer

By: James I. Cash Jr. and Judy E. Stahl
Mike Connors, president of AOL Technologies, examines several efforts to correct operational problems inhibiting the company's growth. What will need to be done to support growth and counter competition from Prodigy, Compuserv, and Internet-related services? View Details
Keywords: Customer Focus and Relationships; Management Analysis, Tools, and Techniques; Service Operations; Problems and Challenges; Competitive Strategy; Information Technology; Technology Industry
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  • August 1995
  • Teaching Note

FCC and License Auctions for Emerging Technologies, The A),(B),and (C) TN

By: Mary C. Gentile and James I. Cash Jr.
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  • August 1995
  • Case

Managing Diversity, Course Overview and Syllabus

By: Mary C. Gentile and James I. Cash Jr.
Keywords: Management; Diversity
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  • August 1995 (Revised May 2008)
  • Teaching Note

Jensen Shoes (TN)

By: James I. Cash Jr. and Mary C. Gentile
Teaching Note for (9-395-120) and (9-395-121). View Details
Keywords: Perception; Race; Groups and Teams; Employees; Apparel and Accessories Industry
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  • August 1995
  • Teaching Note

Miami Herald Publishing Company, The TN

By: Mary C. Gentile and James I. Cash Jr.
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  • July 1995
  • Teaching Note

Managing Conflict in a Diverse Workplace TN

By: Mary C. Gentile and James I. Cash Jr.
Teaching Note for (9-395-090). View Details
Keywords: Management Style; Conflict Management; Spoken Communication; Employees; Culture; Diversity
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  • July 1995
  • Exercise

Workshop on Understanding and Communicating About Our Group Identities and Our Differences

By: Mary C. Gentile and James I. Cash Jr.
Keywords: Identity; Interpersonal Communication; Groups and Teams
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  • July 1995 (Revised September 1995)
  • Teaching Note

Workshop on Understanding and Communicating About Our Group Identities and Our Differences TN

By: Mary C. Gentile and James I. Cash Jr.
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  • 1994
  • Book

Building the Information-Age Organization: Structure, Control, and Information Technologies

By: J. I. Cash Jr., R. G. Eccles, N. Nohria and R. Nolan
Keywords: Organizational Structure; Information Technology
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  • 1 Nov 1993
  • Conference Presentation

Information Technology's Role in Transforming Customer Service

By: Jim I. Cash Jr.
Keywords: Information Technology; Customer Focus and Relationships
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  • 1992
  • Manual

Instructors Manual for Corporate Information Systems Management

By: J. I. Cash Jr.
Keywords: Information Management
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  • August 1992 (Revised October 2001)
  • Teaching Note

Mrs. Fields Cookies TN

By: Lynda M. Applegate and James I. Cash Jr.
Teaching Note for (9-189-056). View Details
Keywords: Food and Beverage Industry
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  • 1992
  • Book

Corporate Information Systems Management: Text and Cases

By: J. I. Cash Jr., F. W. McFarlan and J. L. McKenney
Keywords: Information Management; Cases
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  • 1992
  • Book

Corporate Information Systems Management: Issues Facing Senior Executives

By: J. I. Cash Jr., F. W. McFarlan and J. L. McKenney
Keywords: Information Management; Management Teams
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