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All HBS Web
(115,636)
- Faculty Publications (96)
- February 2022 (Revised January 2024)
- Supplement
Winning Business at Russell Reynolds (C)
By: Ethan Bernstein and Cara Mazzucco
In an effort to make compensation drive collaboration, Russell Reynolds Associates’ (RRA) CEO Clarke Murphy sought to re-engineer the bonus system for his executive search consultants in 2016. As his HR analytics guru, Kelly Smith, points out, that risks upsetting–and...
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- Article
The Implications of Working Without an Office
By: Ethan Bernstein, Hayley Blunden, Andrew Brodsky, Wonbin Sohn and Ben Waber
In early 2020, the world began what is undoubtedly the largest work-from-home experiment in history. Now, as countries reopen but COVID-19 remains a major threat, organizations are wrestling with whether and how to have workers return to their offices. Business leaders...
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Keywords:
Remote Work;
Work From Home (WFH);
Employees;
Working Conditions;
Health Pandemics;
Performance Productivity;
Creativity
Bernstein, Ethan, Hayley Blunden, Andrew Brodsky, Wonbin Sohn, and Ben Waber. "The Implications of Working Without an Office." Special Issue on The New Reality of WFH. Harvard Business Review: The Big Idea (July 2020).
- June 2020
- Case
RBC: Transforming Transformation (A)
By: Ethan Bernstein, Francesca Gino and Aldo Sesia
In 2017, the Royal Bank of Canada (RBC), a Canadian financial icon, mandated a swat team of “enablers of collaboration” (their job description) to support the personal and commercial bank in the enterprise-wide RBC Cultural Transformation initiative. Historically,...
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Keywords:
Service Delivery;
Information Technology;
Transformation;
Change Management;
Collaborative Innovation and Invention;
Innovation and Management;
Decision Making;
Human Resources;
Management Systems;
Organizational Design;
Organizational Structure;
Groups and Teams;
Management Teams;
Banking Industry;
Financial Services Industry;
Canada
Bernstein, Ethan, Francesca Gino, and Aldo Sesia. "RBC: Transforming Transformation (A)." Harvard Business School Case 920-008, June 2020.
- June 2020
- Supplement
RBC: Transforming Transformation (B)
By: Ethan Bernstein, Francesca Gino and Aldo Sesia
In 2017, the Royal Bank of Canada (RBC), a Canadian financial icon, mandated a swat team of “enablers of collaboration” (their job description) to support the personal and commercial bank in the enterprise-wide RBC Cultural Transformation initiative. Historically,...
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Keywords:
Service Delivery;
Information Technology;
Transformation;
Change Management;
Collaborative Innovation and Invention;
Innovation and Management;
Decision Making;
Human Resources;
Management Systems;
Organizational Design;
Organizational Structure;
Groups and Teams;
Management Teams;
Banking Industry;
Financial Services Industry;
Canada
Bernstein, Ethan, Francesca Gino, and Aldo Sesia. "RBC: Transforming Transformation (B)." Harvard Business School Supplement 920-045, June 2020.
- February 2020
- Supplement
Coaching Makena Lane
By: Ethan Bernstein
Video Supplement for "Coaching Makena Lane," product number 418-031. Videos include a collection of ~3 minute animated videos of 5 celebrity coaches answering the same 2 questions participants are asked in the teaching plan: 1. How would you evaluate Makena Lane’s...
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Keywords:
Executive Coaching;
Leadership Style;
Performance Evaluation;
Personal Development and Career
Bernstein, Ethan. "Coaching Makena Lane." Harvard Business School Multimedia/Video Supplement 420-718, February 2020.
- October 14, 2019
- Article
The Truth About Open Offices: There Are Reasons Why They Don't Produce the Desired Interactions
By: Ethan Bernstein and Ben Waber
It’s never been easier for workers to collaborate—or so it seems. Open, flexible, activity-based spaces are displacing cubicles, making people more visible. Messaging is displacing phone calls, making people more accessible. Enterprise social media such as Slack and...
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Keywords:
Buildings and Facilities;
Interpersonal Communication;
Communication Technology;
Design;
Human Resources;
Performance Productivity;
Organizational Design
Bernstein, Ethan, and Ben Waber. "The Truth About Open Offices: There Are Reasons Why They Don't Produce the Desired Interactions." Harvard Business Review 97, no. 6 (November–December 2019): 82–91.
- October 2019
- Case
Engaging the Nationwide Workforce
By: Ethan S. Bernstein, Jessica Gover and Sarah Mehta
Nationwide is “on your side,” but did employees feel that way? CAO Gale King and CEO Steve Rasmussen, starting in 2008, invested heavily in a human capital strategy centered around “engagement” at the Ohio-based Nationwide Mutual Insurance Company. Set in 2014, this...
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Keywords:
Talent and Talent Management;
Change;
Change Management;
Transformation;
Insurance;
Human Resources;
Employees;
Employee Relationship Management;
Retention;
Selection and Staffing;
Employment;
Human Capital;
Leadership;
Leadership Development;
Organizational Change and Adaptation;
Social Psychology;
Financial Services Industry;
Insurance Industry;
United States;
Ohio
Bernstein, Ethan S., Jessica Gover, and Sarah Mehta. "Engaging the Nationwide Workforce." Harvard Business School Case 420-036, October 2019.
- September 2019
- Case
JTC: Stronger Together with Shared Ownership
By: Ethan Bernstein and Daniela Beyersdorfer
Nigel Le Quesne, CEO of Jersey-based financial services firm JTC, firmly believed that "shared ownership" was at the heart of his company’s successful track record. The firm had seen its revenues, profits, and number of clients and staff grow steadily throughout its...
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Keywords:
Ownership;
Employee Ownership;
Leadership Style;
Compensation and Benefits;
Organizational Culture;
Employee Stock Ownership Plan;
Going Public;
Mission and Purpose;
Management Practices and Processes;
Human Resources;
Financial Services Industry;
Channel Islands;
Europe;
United States
Bernstein, Ethan, and Daniela Beyersdorfer. "JTC: Stronger Together with Shared Ownership." Harvard Business School Case 420-008, September 2019.
- Article
Improving the Rhythm of Your Collaboration
By: Ethan S. Bernstein, Jesse Shore and David Lazer
In this article, we summarize our research on the value of intermittency for complex problem solving at work and give practical advice on how organizations can improve the rhythm of their people's collaboration. Executives have been counseled to be collaborative...
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Bernstein, Ethan S., Jesse Shore, and David Lazer. "Improving the Rhythm of Your Collaboration." MIT Sloan Management Review 61, no. 1 (Fall 2019).
- August 2019
- Background Note
Note on Shared Ownership
By: Ethan Bernstein and Nick Rekenthaler
While several tactics can drive company performance by instilling a sense of shared ownership among employees, perhaps the most direct is to actually share ownership with employees. Many public and private companies across industries have done just that, and studies...
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Keywords:
Employee Stock Ownership Plan;
Human Resources;
Employees;
Human Capital;
Ownership;
Cooperative Ownership;
Employee Ownership;
Customer Ownership;
Governance
Bernstein, Ethan, and Nick Rekenthaler. "Note on Shared Ownership." Harvard Business School Background Note 420-030, August 2019.
- August 2019 (Revised March 2020)
- Background Note
Note on Structured Interviewing
By: Ethan Bernstein and Amy Ross
Making good hiring decisions is a critical management activity, yet many leaders just “wing it” when interviewing candidates to fill openings by having an organic conversation to assess the candidate’s fit, unknowingly subjecting the process to unconscious bias....
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Bernstein, Ethan, and Amy Ross. "Note on Structured Interviewing." Harvard Business School Background Note 420-032, August 2019. (Revised March 2020.)
- May 2019
- Teaching Note
Coaching Makena Lane
By: Ethan Bernstein
Teaching Note for HBS No. 418-031.
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- May 2019
- Background Note
Developing Yourself as a Leader: A Framework for Millennial High Potentials & Emerging Leaders: How to PACE Your Self-Development
By: Ethan Bernstein and Kirstin Lynde
Millennials are redefining what it means to develop future leaders. In business organizations, leadership development—defined as “the expansion of a person's capacity to be effective in leadership roles and processes“—has traditionally been the work of corporate...
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Keywords:
Talent and Talent Management;
Human Resources;
Leadership Development;
Leadership Style;
Leadership;
Goals and Objectives;
Management Skills;
Management Style
Bernstein, Ethan, and Kirstin Lynde. "Developing Yourself as a Leader: A Framework for Millennial High Potentials & Emerging Leaders: How to PACE Your Self-Development." Harvard Business School Background Note 419-045, May 2019.
- October 2018
- Case
P-Will at DISCO
By: Ethan Bernstein, Naoko Jinjo and Yuna Sakuma
From the outside, DISCO—a Japan-based manufacturer of precision tools for semiconductor production devices—appeared to be a rather ordinary company that had achieved rather extraordinary success: it had simultaneously achieved 70% global market share, had lifted its...
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Keywords:
Human Capital;
P-Will;
DISCO;
Semiconductors;
Self-Managed Organizations;
Governance;
Human Resources;
Selection and Staffing;
Management Practices and Processes;
Management Systems;
Organizational Structure;
Organizational Design;
Semiconductor Industry;
Japan
Bernstein, Ethan, Naoko Jinjo, and Yuna Sakuma. "P-Will at DISCO." Harvard Business School Case 419-035, October 2018.
- October 2018 (Revised August 2023)
- Case
Safecast: Bootstrapping Human Capital to Big Data
By: Ethan Bernstein and Stephanie Marton
On March 11, 2011, at 2:46pm, a 9.1-on-the-Richter-scale, six-minute long earthquake unleashed a tsunami that ravaged the Tohoku region of Japan, damaging the Fukushima Daiichi Nuclear Power facility and releasing sufficient radioactive material into the air and ocean...
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Keywords:
Citizen Science;
Creative Commons;
Open Data;
Open Architecture;
Volunteer-based Organization;
Fukushima Daiichi Nuclear Power Facility;
311;
Nuclear;
Radiation;
Crowdsourcing;
Bgeigie;
Geiger Counters;
Kickstarter;
Sustainability;
Sustainable Business And Innovation;
Design;
Energy Generation;
Social Entrepreneurship;
Human Capital;
Innovation and Invention;
Crisis Management;
Organizational Structure;
Organizational Design;
Information Technology;
Business Model;
Energy Industry;
Technology Industry;
Japan;
North and Central America;
Europe
Bernstein, Ethan, and Stephanie Marton. "Safecast: Bootstrapping Human Capital to Big Data." Harvard Business School Case 419-033, October 2018. (Revised August 2023.)
- October 2018 (Revised March 2019)
- Background Note
Note on Managing Workforce Reductions
By: Ethan Bernstein and Carin-Isabel Knoop
Each individual who enters an organization will, at some point, leave. And yet most future leaders spend significantly more effort learning about recruiting than departures, despite the sensitivity and challenges associated with the latter. This note is intended to...
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Keywords:
Layoffs;
Downsizing;
Workforce;
Workforce Reductions;
Delayering;
Human Resources;
Employees;
Resignation and Termination;
Management;
Organizations;
Reputation
Bernstein, Ethan, and Carin-Isabel Knoop. "Note on Managing Workforce Reductions." Harvard Business School Background Note 419-039, October 2018. (Revised March 2019.)
- August 28, 2018
- Article
How Intermittent Breaks in Interaction Improve Collective Intelligence
By: Ethan Bernstein, Jesse Shore and David Lazer
People influence each other when they interact to solve problems. Such social influence introduces both benefits (higher average solution quality due to exploitation of existing answers through social learning) and costs (lower maximum solution quality due to a...
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Keywords:
Transparency;
Social Influence;
Collective Intelligence;
Interaction;
Problem Solving;
Collaboration;
Intermittant;
Breaks;
Always On;
Communication Technologies;
Communication;
Design;
Information;
Management;
Leadership;
Organizational Design;
Organizational Structure;
Performance;
Social and Collaborative Networks;
Information Technology
Bernstein, Ethan, Jesse Shore, and David Lazer. "How Intermittent Breaks in Interaction Improve Collective Intelligence." Proceedings of the National Academy of Sciences 115, no. 35 (August 28, 2018).
- August 2018
- Background Note
Note on Hackathons
By: Ethan Bernstein
Organizations have often sought to meet the pressures of rapid change through novel ways of managing human capital to boost innovation and productivity. Hackathons have emerged as one of the latest approaches to do just that. How can those responsible for managing...
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Keywords:
Hackathon;
Crowdsourcing;
Hack;
Innovation;
Productivity;
Minimum Viable Product;
Time;
Transparency;
Bootcamp;
Design;
Entrepreneurship;
Human Resources;
Collaborative Innovation and Invention;
Innovation and Management;
Management;
Organizational Structure;
Performance Productivity;
Technology;
Technology Industry
Bernstein, Ethan. "Note on Hackathons." Harvard Business School Background Note 419-021, August 2018.
- Article
The Impact of the 'Open' Workspace on Human Collaboration
By: Ethan Bernstein and Stephen Turban
Organizations’ pursuit of increased workplace collaboration has led managers to transform traditional office spaces into “open,” transparency-enhancing architectures with fewer walls, doors, and other spatial boundaries, yet there is scant direct empirical research on...
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Keywords:
Open Office;
Transparency;
Collaboration;
Collective Intelligence;
Workspace;
Workspace Design;
Architecture;
Cubicles;
Boundaries;
Spatial Boundaries;
Human Behavior;
Propinquity;
Co-location;
Interaction;
Sociometers;
People Analytics;
Buildings and Facilities;
Communication;
Design;
Human Resources;
Leadership;
Management;
Organizational Design;
Organizational Structure;
Networks;
Social and Collaborative Networks;
Technology;
United States
Bernstein, Ethan, and Stephen Turban. "The Impact of the 'Open' Workspace on Human Collaboration." Art. 239. Philosophical Transactions of the Royal Society B, Biological Sciences 373, no. 1753 (August 19, 2018).
- August 2018 (Revised August 2019)
- Technical Note
A Note on Compensation
By: Ethan Bernstein and Michael Norris
This note provides an overview of the important terms, concepts, and frameworks that a manager should know about compensation—whether it be their own or that of an employee. Because compensation in practice is fraught with pitfalls, this note presents an overview of...
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Keywords:
Compensation Design;
Benefits;
Perks;
Variable Compensation;
Compensation and Benefits;
Executive Compensation;
Stock Options;
Profit Sharing;
Job Design and Levels;
Labor Unions;
Wages;
United States
Bernstein, Ethan, and Michael Norris. "A Note on Compensation." Harvard Business School Technical Note 419-020, August 2018. (Revised August 2019.)