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- September 2022
- Case
Pointillist: Building a Business in Customer Journey Analytics
By: David C. Edelman
Growth challenges in building a SAAS business using AI for Customer Experience analysis.
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- August 2022 (Revised August 2022)
- Case
Icario Health: AI to Drive Health Engagement
By: David C. Edelman
Icario Health has built a market-leading AI engine to help health insurers drive better health behaviors for their members, enabling the insurers to improve their Medicare.
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