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Publications

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  • All HBS Web  (107,865)
    • Faculty Publications  (96)

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    • All HBS Web  (107,865)
      • Faculty Publications  (96)

      Campbell, Dennis Remove Campbell, Dennis →

      Page 1 of 96 Results →
      • December 2022
      • Case

      KKR at CHI Overhead Doors (A)

      By: Ethan Rouen and Dennis Campbell
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      Rouen, Ethan, and Dennis Campbell. "KKR at CHI Overhead Doors (A)." Harvard Business School Case 123-018, December 2022.
      • December 2022
      • Case

      KKR at CHI Overhead Doors (B)

      By: Ethan Rouen and Dennis Campbell
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      Rouen, Ethan, and Dennis Campbell. "KKR at CHI Overhead Doors (B)." Harvard Business School Case 123-019, December 2022.
      • December 2022
      • Case

      KKR at CHI Overhead Doors (C)

      By: Ethan Rouen and Dennis Campbell
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      Rouen, Ethan, and Dennis Campbell. "KKR at CHI Overhead Doors (C)." Harvard Business School Case 123-020, December 2022.
      • September 2022
      • Article

      Tone at the Bottom: Measuring Corporate Misconduct Risk from the Text of Employee Reviews

      By: Dennis W. Campbell and Ruidi Shang
      This paper examines whether information extracted via text-based statistical methods applied to employee reviews left on the website Glassdoor.com can be used to develop indicators of corporate misconduct risk. We argue that inside information on the incidence of...  View Details
      Keywords: Management Accounting; Management Control; Corporate Culture; Corporate Misconduct; Risk Measurement; Organizational Culture; Crime and Corruption; Risk and Uncertainty; Measurement and Metrics
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      Campbell, Dennis W., and Ruidi Shang. "Tone at the Bottom: Measuring Corporate Misconduct Risk from the Text of Employee Reviews." Management Science 68, no. 9 (September 2022): 7034–7053.
      • April 2022 (Revised August 2022)
      • Case

      Antler

      By: Dennis Campbell and Iuliana Mogosanu
      The case describes the founding, development, and scaling of Antler, an early-stage investment platform that invests in entrepreneurs pre-team and, in many cases, even pre-idea. The case explores the economics of venture capital investing at such an early stage and the...  View Details
      Keywords: Platform; Technology; Analytics; Venture Capital; Entrepreneurship; Information Technology; Expansion; Financial Services Industry
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      Campbell, Dennis, and Iuliana Mogosanu. "Antler." Harvard Business School Case 122-090, April 2022. (Revised August 2022.)
      • September 2021 (Revised January 2023)
      • Case

      Haidilao: Changing Your Future with Your Own Hands

      By: Dennis Campbell and Yuan Zou
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      Campbell, Dennis, and Yuan Zou. "Haidilao: Changing Your Future with Your Own Hands." Harvard Business School Case 122-031, September 2021. (Revised January 2023.)
      • March 2021
      • Article

      The Customer May Not Always Be Right: Customer Compatibility and Service Performance

      By: Ryan W. Buell, Dennis Campbell and Frances X. Frei
      This paper investigates the impact of customer compatibility – the degree of fit between the needs of customers and the capabilities of the operations serving them – on customer experiences and firm performance. We use a variance decomposition analysis to quantify the...  View Details
      Keywords: Customer Compatibility; Satisfaction; Profitability; Service Operations; Customer Relationship Management; Customer Satisfaction; Performance
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      Buell, Ryan W., Dennis Campbell, and Frances X. Frei. "The Customer May Not Always Be Right: Customer Compatibility and Service Performance." Management Science 67, no. 3 (March 2021): 1468–1488.
      • January 2021 (Revised September 2021)
      • Case

      Automation at Haidilao

      By: Dennis Campbell, Yuan Zou, Shu Lin and Maxime Aymonod
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      Campbell, Dennis, Yuan Zou, Shu Lin, and Maxime Aymonod. "Automation at Haidilao." Harvard Business School Case 121-044, January 2021. (Revised September 2021.)
      • September 2020 (Revised November 2020)
      • Case

      PDS: Ring-Fencing the Ranch

      By: Dennis Campbell, Tarun Khanna and Kerry Herman
      Pallak Seth, Group CEO of PDS Multinational Fashions, is contemplating options to bring better collaboration across his global apparel supply chain platform. PDS, a group of 50-plus subsidiary companies, each led by its own CEO and with different apparel industry...  View Details
      Keywords: Collaboration; Supply Chain Management; Performance; Partners and Partnerships; Employee Stock Ownership Plan; Apparel and Accessories Industry
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      Campbell, Dennis, Tarun Khanna, and Kerry Herman. "PDS: Ring-Fencing the Ranch." Harvard Business School Case 721-361, September 2020. (Revised November 2020.)
      • January 2020 (Revised June 2020)
      • Case

      Handelsbanken: Going Digital

      By: Dennis W. Campbell and Kerry Herman
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      Campbell, Dennis W., and Kerry Herman. "Handelsbanken: Going Digital." Harvard Business School Case 120-049, January 2020. (Revised June 2020.)
      • November–December 2019
      • Article

      Making Sense of Soft Information: Interpretation Bias and Loan Quality

      By: Dennis Campbell, Maria Loumioti and Regina Wittenberg Moerman
      We explore whether behavioral biases impede the effective processing and interpretation of soft information in private lending. Taking advantage of the internal reporting system of a large federal credit union, we delineate three important biases likely to affect the...  View Details
      Keywords: Soft Information; Lending; Banking; Information; Financing and Loans; Banks and Banking; Decision Making
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      Campbell, Dennis, Maria Loumioti, and Regina Wittenberg Moerman. "Making Sense of Soft Information: Interpretation Bias and Loan Quality." Art. 101240. Journal of Accounting & Economics 68, nos. 2-3 (November–December 2019).
      • October 2019 (Revised March 2020)
      • Technical Note

      Banking in the Nordic Context: 2019

      By: Dennis Campbell, Kerry Herman and Annelena Lobb
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      Campbell, Dennis, Kerry Herman, and Annelena Lobb. "Banking in the Nordic Context: 2019." Harvard Business School Technical Note 120-052, October 2019. (Revised March 2020.)
      • June 2019 (Revised November 2019)
      • Technical Note

      Sustaining Corporate Culture in a Growing Organization

      By: Dennis Campbell and Tatiana Sandino
      An organization’s culture can be a significant source of sustainable competitive advantage. For the organization, it can attract job candidates who fit and align employees working in different teams around common goals. For employees, a strong culture can generate...  View Details
      Keywords: Organizational Culture; Growth and Development; Mission and Purpose; Values and Beliefs; Management Systems
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      Campbell, Dennis, and Tatiana Sandino. "Sustaining Corporate Culture in a Growing Organization." Harvard Business School Technical Note 119-109, June 2019. (Revised November 2019.)
      • April 2019
      • Case

      GE Appliances: Implementing Haier's Made-In-China Management System

      By: Dennis Campbell, Marshall Meyer, Bonnie Yining Cao and Dawn H. Lau
      Keywords: Business or Company Management; Growth and Development Strategy; Manufacturing Industry; Retail Industry; Consumer Products Industry; China; United States
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      Campbell, Dennis, Marshall Meyer, Bonnie Yining Cao, and Dawn H. Lau. "GE Appliances: Implementing Haier's Made-In-China Management System." Harvard Business School Case 119-099, April 2019.
      • February 2019
      • Teaching Note

      Whole Foods under Amazon

      By: Dennis Campbell, Tatiana Sandino and Kyle Thomas
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      Campbell, Dennis, Tatiana Sandino, and Kyle Thomas. "Whole Foods under Amazon." Harvard Business School Teaching Note 119-080, February 2019.
      • September 2018 (Revised May 2021)
      • Teaching Plan

      Eastern Bank: Innovating Through Eastern Labs

      By: Karen Mills, Dennis Campbell and Aaron Mukerjee
      Eastern Bank is a 200-year-old New England mutual bank with a community focus. Eastern specializes in small business lending, having made strategic investments to become the top SBA lender in New England in the midst of the Great Recession, when other banks were...  View Details
      Keywords: Banks; Fintech; Innovation; Innovation & Entrepreneurship; Innovation And Strategy; Technological Change; Technology And Innovation Management; Entrepreneurial Management; Intrapreneurship; Banks and Banking; Innovation and Invention; Entrepreneurship; Innovation Strategy; Technological Innovation; Information Technology; Management
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      Mills, Karen, Dennis Campbell, and Aaron Mukerjee. "Eastern Bank: Innovating Through Eastern Labs." Harvard Business School Teaching Plan 319-037, September 2018. (Revised May 2021.)
      • August 2018
      • Article

      Virtual Issue on Empirical Management Accounting Research

      By: Margaret Abernethy and Dennis Campbell
      Keywords: Management Accounting; Management Accounting And Control Systems; Accounting
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      Abernethy, Margaret, and Dennis Campbell. "Virtual Issue on Empirical Management Accounting Research." Journal of Accounting Research (August 2018).
      • March 2018
      • Teaching Note

      Sales Misconduct at Wells Fargo Community Bank

      By: Suraj Srinivasan, Dennis W. Campbell, Susanna Gallani and Amram Migdal
      Teaching Note for HBS No. 118-009.  View Details
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      Srinivasan, Suraj, Dennis W. Campbell, Susanna Gallani, and Amram Migdal. "Sales Misconduct at Wells Fargo Community Bank." Harvard Business School Teaching Note 118-022, March 2018.
      • March 2018 (Revised July 2018)
      • Case

      Whole Foods Under Amazon

      By: Dennis Campbell, Tatiana Sandino, James Barnett and Christine Snively
      In August 2017, Amazon acquired Whole Foods Market for $13.7 billion. Whole Foods was struggling with high costs and faced growing competition from traditional supermarkets offering more organic products. Prior to the acquisition, Whole Foods began rolling out a new...  View Details
      Keywords: Performance Efficiency; Performance Improvement; Employee Relationship Management; Acquisition; Change Management; Food and Beverage Industry; Retail Industry
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      Campbell, Dennis, Tatiana Sandino, James Barnett, and Christine Snively. "Whole Foods Under Amazon." Harvard Business School Case 118-074, March 2018. (Revised July 2018.)
      • March 2018
      • Case

      Affinity Plus: Priorities and Performance Pressures

      By: Dennis Campbell, Tatiana Sandino and Kyle Thomas
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      Campbell, Dennis, Tatiana Sandino, and Kyle Thomas. "Affinity Plus: Priorities and Performance Pressures." Harvard Business School Case 118-087, March 2018.
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