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All HBS Web
(115,182)
- Faculty Publications (8,077)
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- Article
Once More: How Do You Improve Customer Service?
Cespedes, Frank V. "Once More: How Do You Improve Customer Service?" Business Horizons 35, no. 2 (March–April 1992): 58–67.
- March 1992
- Article
The Strategy of Control: How Accounting Information Helps to Formulate and Implement Business Strategy
By: Robert L. Simons
Simons, Robert L. "The Strategy of Control: How Accounting Information Helps to Formulate and Implement Business Strategy." CA Magazine (March 1992), 44–50.
- February 1992
- Article
Outsourcing and Industrial Decline
By: R.A. Bettis, Stephen P. Bradley and G. Hamel
Keywords:
Job Cuts and Outsourcing
Bettis, R.A., Stephen P. Bradley, and G. Hamel. "Outsourcing and Industrial Decline." Academy of Management Executive 6, no. 1 (February 1992).
- 1992
- Book Review
Book Review of Intuition in Organizations: Leading and Managing Productively edited by Weston H. Agor
By: J. Polzer, K. Diekmann and M. Neale
Polzer, J., K. Diekmann, and M. Neale. "Book Review of Intuition in Organizations: Leading and Managing Productively edited by Weston H. Agor." Journal of Organizational Behavior 13 (1992): 531–536.
- 1992
- Article
British Business in Germany since the Nineteenth Century
By: G. Jones
Keywords:
Business Ventures;
Business History;
Cross-Cultural and Cross-Border Issues;
Germany;
United Kingdom
Jones, G. "British Business in Germany since the Nineteenth Century." Zeitschrift für Unternehmensgeschichte 37 (1992).
- winter 1992
- Article
Challenging Conventional Explanations of Cooperation: Negotiation Analysis and the Case of Epistemic Communities
Sebenius, James K. "Challenging Conventional Explanations of Cooperation: Negotiation Analysis and the Case of Epistemic Communities." International Organization 46, no. 1 (winter 1992): 323–365. (Reprinted in:
Knowledge, Power, and International Policy Coordination. Studies in International Relations, 323-366,
edited by Peter M. Haas. Columbia, SC: University of South Carolina Press, 1997.)
Knowledge, Power, and International Policy Coordination. Studies in International Relations, 323-366,
edited by Peter M. Haas. Columbia, SC: University of South Carolina Press, 1997.)
- 1992
- Article
Channel Power: Suggestions for a Broadened Perspective
Keywords:
Perspective
Cespedes, Frank V. "Channel Power: Suggestions for a Broadened Perspective." Journal of Marketing Channels 1, no. 3 (1992): 3–37.
- January–February 1992
- Comment
Comments on 'The Case of the Unpopular Pay Plan'
By: Michael Beer
Beer, Michael. "Comments on 'The Case of the Unpopular Pay Plan'." Harvard Business Review 70, no. 1 (January–February 1992): 14–23.
- January 1992
- Article
Engines of Progress V: New England Electric Systems NEES Energy
By: R. M. Kanter, G. Quinn and J. North
Kanter, R. M., G. Quinn, and J. North. "Engines of Progress V: New England Electric Systems NEES Energy." Journal of Business Venturing 7 (January 1992): 73–89.
- January 1992
- Article
Fighting the Wimp Image: Why Calls for Negotiation Often Fall on Deaf Ears
By: M. A. Wheeler
- Article
Formulating Channel Strategy in a Rapidly Changing Market: A Case Study and Recommendations
Cespedes, Frank V. "Formulating Channel Strategy in a Rapidly Changing Market: A Case Study and Recommendations." Journal of Managerial Issues 4, no. 4 (Winter 1992): 17–26.
- Article
Guarantees Come to Professional Service Firms
By: Leonard A. Schlesinger, Christopher L. Hart and Dan Maher
Schlesinger, Leonard A., Christopher L. Hart, and Dan Maher. "Guarantees Come to Professional Service Firms." MIT Sloan Management Review 33, no. 3 (Spring 1992): 19–29.
- January 1992
- Article
Negotiation Analysis: A Characterization and Review
Keywords:
Negotiation
Sebenius, James K. "Negotiation Analysis: A Characterization and Review." Management Science 38, no. 1 (January 1992): 1–21.
- Article
On the Management of Financial Guarantees
By: Robert C. Merton and Z. Bodie
Merton, Robert C., and Z. Bodie. "On the Management of Financial Guarantees." Financial Management 21, no. 4 (Winter 1992): 87–109.
- 1992
- Article
On the Organizational Determinants of Technological Change: Towards a Sociology of Technological Evolution
By: L. Rosenkopf and M. Tushman
Rosenkopf, L., and M. Tushman. "On the Organizational Determinants of Technological Change: Towards a Sociology of Technological Evolution." Research in Organizational Behavior 14 (1992).
- 1992
- Article
Public Policy and British Multinational Banks 1914-1982
By: G. Jones
Keywords:
Business History;
Multinational Firms and Management;
Policy;
Banks and Banking;
United Kingdom
Jones, G. "Public Policy and British Multinational Banks 1914-1982." Business and Economic History 21 (1992): 209–218.