Ariella is a doctoral student in Organizational Behavior at Harvard Business School where she studies behavioral design. Specifically, she is interested in how environments can be structured to reduce bias in the workplace, in educational settings, in the online context, and in many others. She is also a Lara Warner Scholar of the Women and Public Policy Program at Harvard Kennedy School. Previously, Ariella worked for the Behavioural Insights Team in London, where she applied findings from behavioral science to public policy. She has focused on delivering policy advice and designing and implementing field experiments related to sustainable transportation, criminal justice, and organizational behavior. Ariella graduated from Yale University with a BA in Ethics, Politics, and Economics.
Car commuters report higher levels of stress and lower job satisfaction compared to train commuters—in large part because car commuting can involve driving in traffic and navigating tense road situations. Some employers are trying to get involved and reduce car commuting. But how can organizations encourage their employees to commute differently? Researchers tried to answer this question by designing a series of experiments to “nudge” employees to change how they commute. Overall, they found these light-touch interventions failed to shift people’s commuting behavior.
Across five field experiments with employees of a large organization (n = 68,915), we examined whether standard behavioural interventions (“nudges”) successfully reduced single-occupancy vehicle commutes. In Studies 1 and 2, we sent letters and emails with nudges designed to increase carpooling. These interventions failed to increase carpool sign up or usage. In Studies 3a and 4, we examined the efficacy of other well-established behavioural interventions: non-cash incentives and personalized travel plans. Again, we found no positive effect of these interventions. Across studies, effect sizes ranged from Cohen’s d = -0.01 to d =0.05. Equivalence testing, using study-specific smallest effect sizes of interest, revealed that the treatment effects observed in four out of five of our experiments were statistically equivalent to zero (P < 0.04). The failure of these well-powered experiments designed to nudge commuting behaviour highlights both the difficulty of changing commuter behaviour and the importance of publishing null results to build cumulative knowledge about how to encourage sustainable travel.
Jaewon Yoon, Hayley Blunden, Ariella Kristal and A.V. Whillans
When looking to improve workplace performance, people often seek third-party input by asking for feedback. However, we propose that asking for feedback might not be the most effective way of soliciting critical and actionable input. We offer a simple yet powerful alternative: ask for advice instead. Across four experiments (N=1,438), including a field experiment, we show that people offer more critical and actionable input when they are asked to provide advice (versus feedback)—even when they are asked to provide comments on identical output. When asked to provide feedback (versus advice), givers focus too much on evaluating the recipient, which undermines their ability to generate constructive (i.e. critical and actionable) input. Our findings suggest that framing feedback provision as advice provision may be a promising way of soliciting constructive third-party input.
Jaewon Yoon, Hayley Blunden, Ariella Kristal and A.V. Whillans
Conventional wisdom says you should ask your colleagues for feedback. However, research suggests that feedback often has no (or even a negative) impact on our performance. This is because the feedback we receive is often too vague—it fails to highlight what we can improve on or how to improve. New research suggests a better approach. Across four experiments—including a field experiment conducted in an executive education classroom—researchers found that people received more effective input when they asked for advice rather than feedback.
