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MoonSoo Choi

MoonSoo Choi

Doctoral Student

Doctoral Student

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Please see my personal website: https://moonsoo-choi.github.io/

MoonSoo is a doctoral student in the Technology and Operations Management (TOM) Unit.  He is primarily interested in service operations, process improvement and operations strategy.  He seeks to utilize large-scale data, experiments, and statistical tools to explore ways to (1) increase customer satisfaction, both short-term and long-term and (2) improve operational efficiency of the organizations.

MoonSoo received his B.S. in Industrial Engineering and Operations Research from University of California, Berkeley and his M.S. in Industrial Engineering from Columbia University.  He has previously worked in Christiansen Capital Advisors, Disneyland Resort and UC–Berkeley Administration.

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MoonSoo Choi
Contact Information
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Publications Research Summary

Working Papers
Working Papers

  • Buell, Ryan W., and MoonSoo Choi. "Improving Customer Compatibility with Tradeoff Transparency." Harvard Business School Working Paper, No. 20-013, July 2019. (Revised January 2021.) View Details
All Publications

Please see my personal website: https://moonsoo-choi.github.io/

MoonSoo is a doctoral student in the Technology and Operations Management (TOM) Unit.  He is primarily interested in service operations, process improvement and operations strategy.  He seeks to utilize large-scale data, experiments, and statistical tools to explore ways to (1) increase customer satisfaction, both short-term and long-term and (2) improve operational efficiency of the organizations.

MoonSoo received his B.S. in Industrial Engineering and Operations Research from University of California, Berkeley and his M.S. in Industrial Engineering from Columbia University.  He has previously worked in Christiansen Capital Advisors, Disneyland Resort and UC–Berkeley Administration.

Working Papers
  • Buell, Ryan W., and MoonSoo Choi. "Improving Customer Compatibility with Tradeoff Transparency." Harvard Business School Working Paper, No. 20-013, July 2019. (Revised January 2021.) View Details
Research Summary
Overview
Keywords: Service Operations; Process Improvement; Operations Management; Operations Strategy; Customer Experience; Retail Industry; Asia
Additional Information
  • moonsoo's website
Area of Study
  • Technology and Operations Management
Areas of Interest
  • analytics
  • customer relationship management
  • operations strategy
  • process improvement
  • service management
  • Additional Topics
  • ethics
  • operations management
  • service quality
  • Industries
  • entertainment
  • restaurant
  • retailing
  • service industry
  • Geographies
  • Asia
Additional Information
moonsoo's website

Area of Study

Technology and Operations Management

Areas of Interest

analytics
customer relationship management
operations strategy
process improvement
service management
 More

Additional Topics

ethics
operations management
service quality

Industries

entertainment
restaurant
retailing
service industry

Geographies

Asia
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