Michelle Shell's research interests are in consumer financial service design, the relationship between customer-centricity and competition in the financial services industry, and the impact of regulation on the development of consumer financial services. Prior to to her academic career, Michelle worked as a product development executive at State Street Global Advisors, Fidelity Investments and LPL Financial with a focus on managing and developing holistic asset allocation solutions for retail investors. She received a B.S. in Management Science from Massachusetts Institute of Technology, an M.B.A. from Harvard Business School and is a Chartered Financial Analyst.