Gary W. Loveman

Gary Loveman, Ph.D., is currently Senior Lecturer in the Department of Finance at Harvard Business School. He previously taught Service Management in the M.B.A. and executive education programs at the School from 1989-1998. He was named the first recipient of the School’s Apgar Award for excellence and innovation in teaching. Loveman was awarded the B.A. in economics from Wesleyan University, and the Ph.D. in economics from the Massachusetts Institute of Technology, where he was an Alfred Sloan Doctoral Dissertation Fellow.

Dr. Loveman left HBS in 1998 and became Chairman, CEO and President of Caesars Entertainment Corporation. During his seventeen year tenure, Dr. Loveman oversaw a period of growth that included several major acquisitions making Caesars the largest and most diversified company in the gaming industry. In 2008, Caesars went private in a $30.7B transaction led by Apollo and TPG. He pioneered the use of cutting-edge technology and data analytics to deliver differentiated customer service and guest loyalty. Dr. Loveman also led the development of Wellness Rewards, Caesars’ widely recognized, incentive-based health and wellness program for the company’s 70,000 employees and their families. He was voted “Best CEO in the Hospitality Industry” for four consecutive years by the Institutional Investor magazine, was inducted into both the Hospitality and Gaming Halls of Fame and is the subject of case studies at HBS and Stanford Business School.

Dr. Loveman joined Aetna in October 2015, serving as President of Consumer Health and Service, Aetna’s health services business through January 2018. The Consumer Health and Services organization was responsible for helping Aetna members achieve their best health and for fostering innovative collaborations with health care providers to improve the overall quality, cost and experience for Aetna members. Dr. Loveman led the company’s population health management and consumer engagement strategies, health and clinical services, care management, digital consumer health products, analytics and data science, pharmacy and marketing areas.

From 2012-2015, Dr. Loveman chaired the Business Roundtable’s Health & Retirement Committee, which focuses on improving the quality and affordability of the nation’s health and retirement systems.  He serves on the Board of Trustees at Boston Children’s Hospital and the Board of Directors of the Boston Celtics, where he is a member of the ownership group.  He served previously on the Visiting Committee of the M.I.T. Department of Economics and the boards of FedEx, Coach and Ventas, Inc.

Books

• Johnson, Simon, and Gary W. Loveman. Starting Over in Eastern Europe: Entrepreneurship and Economic Renewal. Boston: Harvard Business School Press, 1995. View Details
• Loveman, Gary W., Simon Johnson, and David T. Kotchen. Managing Business Enterprises after Communism. Boston: Harvard Business School Publishing, 1994. View Details
• Sengenberger, Werner, Gary W. Loveman and Michael J. Piore, eds. The Re-emergence of Small Enterprises: Industrial Restructuring in Industrialised Countries. Geneva: International Institute for Labour Studies, 1990. View Details

Journal Articles

• Johnson, Simon, David T. Kotchen, and Gary W. Loveman. "How One Polish Shipyard Became a Market Competitor." Harvard Business Review 73, no. 6 (November–December 1995): 53–64. View Details
• Johnson, Simon, and Gary W. Loveman. "Starting Over: Poland after Communism." Harvard Business Review 73, no. 2 (March–April 1995): 44–56. View Details
• Loveman, Gary W., and S. Johnson. "Look to Private Sector." World Link (July–August 1994): 4–5. View Details
• Heskett, J. L., T. O. Jones, G. W. Loveman, W. Earl Sasser, and L. A. Schlesinger. "Putting the Service-Profit Chain to Work." Harvard Business Review 72, no. 2 (March–April 1994): 164–174. View Details
• Baty, G., W. Bygrave, D. Chew, P. Finegan, K. A. Froot, T. Gray, J. Kensiger, G. W. Loveman, S. Magee, and J. Martin. "Roundtable on U.S. Risk Capital and Innovation (With a Look at Eastern Europe)." Continental Bank Journal of Applied Corporate Finance 4, no. 4 (winter 1992): 48–78. View Details
• Goodman, John B., and Gary W. Loveman. "Does Privatization Serve the Public Interest?" Harvard Business Review 69, no. 6 (November–December 1991): 26–38. View Details
• Loveman, Gary W., and Werner Sengenberger. "The Re-emergence of Small-scale Production: An International Comparison." Small Business Economics 3, no. 1 (March 1991): 1–37. View Details
• Loveman, Gary W. "The Case of the Part-time Partner." Harvard Business Review 68, no. 5 (September–October 1990): 12–15. View Details
• Loveman, Gary W., John J. Gabarro, and Jay W. Lorsch. "The Managerial Implications of Changing Work Force Demographics: A Scoping Study." Human Resource Management 30, no. 1 (Spring 1991): 7–29. View Details

Book Chapters

• Katz, L., G. W. Loveman, and D. G. Blanchflower. "A Comparison of Changes in the Structure of Wages in Four OECD Countries." In Differences and Changes in Wage Structures, edited by L. Katz and R. Freeman. Chicago: Chicago University Press, 1995. View Details
• Hoshi, T., A. Kashyap, and G. W. Loveman. "Financial System Reform in Poland: Lessons from Japan's Main Bank System." In The Japanese Main Bank System : Its Relevance for Developing and Transforming Economies, edited by M. Aoki and H. Patrick, 592–634. Oxford: Oxford University Press, 1994. View Details
• Loveman, Gary W. "An Assessment of the Productivity Impact of Information Technologies." In Information Technology and the Corporation of the 1990s: Research Studies, edited by Thomas J. Allen and Michael S. Scott Morton, 84–110. Oxford: Oxford University Press, 1993. View Details
• Loveman, G. W. "Labor Markets in the 1990s: Building Commitment in Turbulent Times." In Proceedings of the Fourth German Business Conference Organizations Forum Wirtschaftskongress. Wiesbaden: Gabler Verlag, 1993. View Details
• Johnson, Simon, and Gary Loveman. "The Implications of the Polish Economic Reform for Small Business: Evidence from Gdansk." In Small Firms and Entrepreneurship: An East-West Perspective, edited by Z. Acs and D. Audretsch, 190–207. Cambridge: Cambridge University Press, 1993. View Details
• Loveman, Gary W., Michael J. Piore, and Werner Sengenberger. "The Evolving Role of Small Business and Some Implications for Employment Training Policy." In New Developments in the Labor Market: Toward a New Institutional Paradigm, edited by K. Abraham and R. McKersie. Cambridge: MIT Press, 1990. View Details

Cases and Teaching Materials

• Loveman, Gary W., and Sabina M. Ciminero. "McDonald's: International Expansion Strategy." Harvard Business School Case 899-005, September 1998. View Details
• Loveman, Gary W. "Internationalization of Services, Module Note, The." Harvard Business School Background Note 693-103, May 1993. (Revised December 1997.) View Details
• Loveman, Gary W., and Sabina M. Ciminero. "Anglian Water: Customer Service Transformation." Harvard Business School Case 897-093, April 1997. (Revised November 1997.) View Details
• Loveman, Gary W., and David T. Kotchen. "Szczecin Shipyard, The: State Enterprise Restructuring in Poland." Harvard Business School Case 693-089, March 1993. (Revised July 1997.) View Details
• Loveman, Gary W. "Laura Ashley and Federal Express Strategic Alliance." Harvard Business School Case 693-050, October 1992. (Revised December 1996.) View Details
• Loveman, Gary W. "Human Resource Management at American Airlines." Harvard Business School Case 491-097, June 1991. (Revised September 1996.) View Details
• Loveman, Gary W., and Jamie O'Connell. "Li & Fung (Trading) Ltd." Harvard Business School Case 396-075, October 1995. (Revised June 1996.) View Details
• Loveman, Gary W., and Jamie O'Connell. "HCL America." Harvard Business School Case 396-030, September 1995. (Revised March 1996.) View Details
• Loveman, Gary W., and Jamie O'Connell. "Booz.Allen & Hamilton: Vision 2000." Harvard Business School Case 396-031, October 1995. (Revised March 1996.) View Details
• Loveman, Gary W., and Jamie O'Connell. "Apollo Hospitals of India (A)." Harvard Business School Case 396-027, September 1995. (Revised February 1996.) View Details
• Loveman, Gary W., and Jamie O'Connell. "Merry Maids." Harvard Business School Case 396-076, October 1995. (Revised January 1996.) View Details
• Loveman, Gary W. "Kumon Educational Institute USA." Harvard Business School Case 694-032, September 1993. (Revised January 1996.) View Details
• Loveman, Gary W., Jeffrey F. Rayport, and Jamie O'Connell. "Pro CD." Harvard Business School Case 396-029, October 1995. View Details
• Loveman, Gary W., and Jamie O'Connell. "Apollo Hospitals of India (B)." Harvard Business School Case 396-028, September 1995. View Details
• Loveman, Gary W., and Linda Carrigan. "Grupo IUSACELL (A)." Harvard Business School Case 395-028, August 1994. View Details
• Loveman, Gary W., and David T. Kotchen. "Managing Business Enterprises After Communism, Sample Course Module." Harvard Business School Case 394-167, April 1994. View Details
• Loveman, Gary W., and David T. Kotchen. "Warsaw Marriott: New Competition for Warsaw's Marriott Hotel." Harvard Business School Case 693-024, September 1992. (Revised March 1994.) View Details
• Loveman, Gary W. "Accountants and Business Advisors, Inc.: City Office." Harvard Business School Case 490-033, January 1990. (Revised March 1994.) View Details
• Loveman, Gary W., and David T. Kotchen. "Gdansk Shipyard, The." Harvard Business School Case 493-086, June 1993. (Revised February 1994.) View Details
• Loveman, Gary W., and David T. Kotchen. "Gdansk Cooperative." Harvard Business School Case 394-039, August 1993. (Revised February 1994.) View Details
• Loveman, Gary W., and Roger H. Hallowell. "Coopers & Lybrand in Hungary (A)." Harvard Business School Case 692-112, June 1992. (Revised January 1994.) View Details
• Loveman, Gary W., and Roger H. Hallowell. "Coopers & Lybrand in Hungary (B)." Harvard Business School Supplement 692-113, June 1992. (Revised January 1994.) View Details
• Loveman, Gary W., and Roger H. Hallowell. "Coopers & Lybrand in Hungary (C)." Harvard Business School Supplement 692-114, June 1992. (Revised January 1994.) View Details
• Loveman, Gary W., and David T. Kotchen. "Doradca." Harvard Business School Case 492-014, February 1992. (Revised January 1994.) View Details
• Loveman, Gary W., and David T. Kotchen. "Prochnik: Privatization of a Polish Clothing Manufacturer." Harvard Business School Case 394-038, August 1993. (Revised January 1994.) View Details
• Loveman, Gary W. "Habitat for Humanity International." Harvard Business School Case 694-038, September 1993. (Revised January 1994.) View Details
• Loveman, Gary W., and David T. Kotchen. "Citrus Wholesale." Harvard Business School Case 693-060, March 1993. (Revised October 1993.) View Details
• Loveman, Gary W., and David T. Kotchen. "Styl France." Harvard Business School Case 693-061, February 1993. (Revised October 1993.) View Details
• Loveman, Gary W., and David T. Kotchen. "Profilm." Harvard Business School Case 693-062, February 1993. (Revised October 1993.) View Details
• Loveman, Gary W., and David T. Kotchen. "Semeco." Harvard Business School Case 693-076, March 1993. (Revised October 1993.) View Details
• Loveman, Gary W., and David T. Kotchen. "SeCeS-Pol." Harvard Business School Case 393-139, April 1993. (Revised October 1993.) View Details
• Loveman, Gary W., and David T. Kotchen. "Phantom Press International." Harvard Business School Case 393-146, April 1993. (Revised October 1993.) View Details
• Loveman, Gary W., and David T. Kotchen. "Sopot Bank." Harvard Business School Case 293-119, March 1993. (Revised August 1993.) View Details
• Loveman, Gary W., and Leonard A. Schlesinger. "Euro Disney: The First 100 Days." Harvard Business School Case 693-013, August 1992. (Revised June 1993.) View Details
• Loveman, Gary W. "American Airlines (B): Compensation and Cost Reduction." Harvard Business School Case 491-060, November 1990. (Revised August 1992.) View Details
• Loveman, Gary W. "American Airlines (C): Committing to Leadership." Harvard Business School Case 491-061, November 1990. (Revised August 1992.) View Details
• Lorsch, Jay W., and Gary W. Loveman. "American Airlines (A): Strategy in the 1990s." Harvard Business School Case 491-044, November 1990. (Revised June 1991.) View Details
• Beer, Michael, and Gary W. Loveman. "People Express Airlines: Rise and Decline, Teaching Note." Harvard Business School Teaching Note 491-080, February 1991. View Details
• Loveman, Gary W. "A Note on the Work Force of the 1990s." Harvard Business School Background Note 490-039, January 1990. (Revised August 1990.) View Details