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Unit: Technology and Operations Management

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Allison H. Mnookin

Senior Lecturer of Business Administration

Allison Mnookin is a Senior Lecturer of Business Administration in the Technology and Operations Management (TOM) Unit at the Harvard Business School.  She currently teaches the TOM and FIELD Global Immersion courses in the required MBA curriculum.  In addition, she co-leads the HBS Startup Bootcamp.

Ms. Mnookin brings two decades of experience as a technology executive for successful cloud and business software companies.  She most recently was CEO of Quick Base Inc. and currently serves on the company’s Board of Directors.  At Quick Base, Allison was responsible for setting the business strategy and overseeing a client base of more than 500,000 business subscribers, including more than 50 percent of the Fortune 100.

Prior to Quick Base, Allison held several leadership positions at Intuit. Most notably, she served as vice president and general manager of a $500M portfolio of small business products, including QuickBooks, which served more than 3 million small businesses at the time. Allison was also instrumental in the early formation and growth of Quicken Loans.

Prior to joining Intuit in 1998, Ms. Mnookin held several sales and marketing positions with Oracle Corporation.

Allison currently serves on the Board of Directors of LPL Financial (Nasdaq: LPLA), a firm that provides an integrated platform of proprietary technology, brokerage, and investment advisory services to independent financial advisors.  She previously served on the Board of Directors of Fleetmatics, (NYSE: FLTX), a leading global provider of fleet management solutions for small and mid-sized businesses, prior to the company’s profitable sale to Verizon for $2.4 billion.

Allison holds an M.B.A. from Harvard Business School and an AB with honors from Harvard College.

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Allison Mnookin is a Senior Lecturer of Business Administration in the Technology and Operations Management (TOM) Unit at the Harvard Business School.  She currently teaches the TOM and FIELD Global Immersion courses in the required MBA curriculum.  In addition, she co-leads the HBS Startup Bootcamp.

Ms. Mnookin brings two decades of experience as a technology executive for successful cloud and business software companies.  She most recently was CEO of Quick Base Inc. and currently serves on the company’s Board of Directors.  At Quick Base, Allison was responsible for setting the business strategy and overseeing a client base of more than 500,000 business subscribers, including more than 50 percent of the Fortune 100.

Prior to Quick Base, Allison held several leadership positions at Intuit. Most notably, she served as vice president and general manager of a $500M portfolio of small business products, including QuickBooks, which served more than 3 million small businesses at the time. Allison was also instrumental in the early formation and growth of Quicken Loans.

Prior to joining Intuit in 1998, Ms. Mnookin held several sales and marketing positions with Oracle Corporation.

Allison currently serves on the Board of Directors of LPL Financial (Nasdaq: LPLA), a firm that provides an integrated platform of proprietary technology, brokerage, and investment advisory services to independent financial advisors.  She previously served on the Board of Directors of Fleetmatics, (NYSE: FLTX), a leading global provider of fleet management solutions for small and mid-sized businesses, prior to the company’s profitable sale to Verizon for $2.4 billion.

Allison holds an M.B.A. from Harvard Business School and an AB with honors from Harvard College.

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Cases and Teaching Materials

  1. Case | HBS Case Collection | August 2019 (Revised April 2020)

    The Walt Disney Company: Theme Parks

    Rory McDonald, Allison Mnookin and Iuliana Mogosanu

    As he seeks to place the division he leads on a firm footing for the future, Tom Staggs, chairman of Walt Disney Parks and Resorts, is considering a range of investments designed either to upgrade the guest experience in the company’s existing parks or to expand access to “the Disney magic” beyond the company’s current efforts. The case invites students to reflect on the “job to be done” that the parks perform for their guests, as well as on how far Disney can go to accommodate those for whom the parks are out of reach while still maintaining a premium experience.

    Keywords: Entertainment; Investment; Expansion; Decision Making; Customer Satisfaction;

    Citation:

    McDonald, Rory, Allison Mnookin, and Iuliana Mogosanu. "The Walt Disney Company: Theme Parks." Harvard Business School Case 620-039, August 2019. (Revised April 2020.)  View Details
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