Maya Balakrishnan

Maya Balakrishnan is a fifth year doctoral candidate at Harvard Business School in the Technology and Operations Management program. Her research uses a wide range of methods including lab experiments, econometrics, text analysis, modeling, and machine learning. She studies how organizations can design their operations in order to inspire trust. This includes understanding how companies can structure their workforces and communicate information around the diversity of their workforces to improve public perceptions, how companies can better take stances on sociopolitical issues to be well received by consumers, and how organizations can design algorithms and present their predictions to properly calibrate trust from end-users. Maya will be on the 2023-2024 job market. For the most up to date information, please visit her personal website. 

Maya previously earned a BS in Computer Science specializing in Human-Computer Interaction and a minor in Philosophy from Stanford University. Before entering graduate school, Maya previously worked at Microsoft and Goldman Sachs, and founded and ran a VC funded company which created software for packaged food manufacturers to digitize their operations, get detailed analytics around process optimization opportunities, and comply with food safety regulations.