We examine “conversational receptiveness”—the use of language to communicate one’s willingness to thoughtfully engage with opposing views. We develop an interpretable machine-learning algorithm to identify the linguistic profile of receptiveness (Studies 1A-B). We then show that in contentious policy discussions, government executives who were rated as more receptive—according to our algorithm and their partners but not their own self-evaluations—were considered better teammates, advisors, and workplace representatives (Study 2). Furthermore, using field data from a setting where conflict management is endemic to productivity, we show that conversational receptiveness at the beginning of a conversation forestalls conflict escalation at the end. Specifically, Wikipedia editors who write more receptive posts are less prone to receiving personal attacks from disagreeing editors (Study 3). We develop a “receptiveness recipe” intervention based on our algorithm. We find that writers who follow the recipe are seen as more desirable partners for future collaboration and their messages are seen as more persuasive (Study 4). Overall, we find that conversational receptiveness is reliably measurable, has meaningful relational consequences, and can be substantially improved using our intervention.

The scent of another person can activate memories, trigger emotions, and spark romantic attraction; however, almost nothing is known about whether and how human scents influence responses to stress. In the current study, 96 women were randomly assigned to smell one of three scents (their romantic partner’s, a stranger’s, or a neutral scent) and exposed to an acute stressor (Trier Social Stress Test). Perceived stress and cortisol were measured continuously throughout the study (5 & 7 times, respectively). Perceived stress was reduced in women who were exposed to their partner’s scent. This reduction was observed during stress anticipation and stress recovery. Cortisol levels were elevated in women who were exposed to a stranger’s scent. This elevation was observed throughout stress anticipation, peak stress, and stress recovery. The current work speaks to the critical role of human olfactory cues in social communication and reveals that social scents can impact both psychological and physiological reactions to stress.

While global wealth has risen over the past few decades, this has not translated into a less stressful life for most people. In fact, stress has risen for people worldwide. Across six studies— including large-scale survey data from over 150 countries—we show that the typically observed negative association between stress and unhappiness depends critically on the value that people place on work. Using various measures of work values—including individual and area-level historical Protestantism, peer-group working hours, and self-reported measures—we show that the strength of the negative impact of stress on subjective well-being depends upon the extent to which individuals, societies, and cultures more broadly value productive work as a good in itself. These findings emphasize the importance of the “psychological fit” between actions and values in shaping subjective well-being. Using large-scale time-use data, we show that the moderating role of work values can be largely explained by the extent to which these values shape how enjoyable leisure activities are, rather than how they affect people’s experience of work-related activities themselves.