Transforming Customer Experiences - Executive Education

Description

In today's fast-growing service sector, a new set of frameworks are required to build a robust and competitive service business. Transforming Customer Experiences draws upon the latest research and insights to equip senior managers with a new toolkit for leading and managing service companies. Participants in the program learn innovative methods for effectively managing employees and customers, designing exceptional service offerings, and creating distinctive and sustainable service models.

Keywords

Service Delivery; Customer Satisfaction; Customer Loyalty; Quality; Employees; Service Models; Service Industry

Ryan W. Buell

Technology and Operations Management

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