Performance Management Systems in Healthcare

Performance management in healthcare provider organizations presents particular challehges, motivate by historical industry practices, market structures and dynamics, and cultural peculiarities. Through her research studies and case studies, Prof. Gallani explores various challenges associated with designing and implementing performance management systems, including performance measurement, compensation, and non-monetary incentives. Particular aspects of interest in her current work include studies of managerial causes of professional burnout and moral distress.