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Research Summary

Trusted: Trust, Power, and Transformation

by Sandra J. Sucher

Description

Professor Sucher is writing a book on how companies earn trust based on a decade of research on global companies' best practices in exercising power in ways that earn trust. The research is based on two questions:
(1) What distinguishes companies that are trusted from those that aren't?
(2) What are best practices in the cultivation of organizational trust?

This research has included the participation of a globally diverse group of companies, including Michelin, Honeywell, Royal Dutch Shell, Nokia, Lincoln Electric, Aramex (UAE), and Recruit Holdings Ltd. (Japan).

Keywords: trust; Power; globalization; leadership; corporate culture; future of work; innovation; human resources; technology strategy; automation; stakeholder engagement; employee attitude; customer behavior; shareholder value; government and business; impact investing; corporate accountability; Corporate Change and Sustainability; Asia; Europe; South America; Middle East; North and Central America;