Research Summary
Research Summary
Computer-assisted work and business scalability
Description
My dissertation investigates how computer-assisted work (CAW) contributes to the ability of organizations to grow efficiently. Using survey data from over two hundred small wealth management firms, I analyze the relationships between CAW, growth aspirations, product variety, and product customization. The findings suggest that CAW enables business to grow more rapidly, especially when they have complex and customized product offerings. An additional study finds evidence of a link between CAW and revenue growth in over two hundred mid-size firms drawn from seven industries. Advised by Michael Tushman (thesis committee chair, Organizational Behavior), Frances Frei (Technology & Operations Management), Marco Iansiti (Technology & Operations Management), and HT Kung (Computer Science).