More from the Author

• Working Paper | HBS Working Paper Series | 2019

  The Creative Consulting Company

  Robert S. Kaplan, Richard Nolan and David P. Norton

  During the past 50 years, several consulting companies introduced important new ideas that extended management theory and improved management practice. This paper draws upon public sources and the authors’ personal experiences to describe how three management consulting companies created and sustained several big management ideas. The consulting organizations identified companies that had introduced an innovation to address a practice gap or anomaly. It then described the innovation in articles, cases, and public conferences, and proceeded to help a new set of companies implement the management innovation, which led to enhancements in the original innovation that made it more understandable, generalizable, and robust. The consulting leaders sustained their thought-leadership positions by creating an ecosystem with senior executives at pioneer corporations and academic/thought leaders. The paper also describes how other consulting companies did not sustain an initial thought-leadership position because of a failure to recognize the synergistic interplay between knowledge application and knowledge creation.

  Keywords: Management; Theory; Practice; Performance Improvement; Innovation and Management; Consulting Industry;

  Citation:

  Kaplan, Robert S., Richard Nolan, and David P. Norton. "The Creative Consulting Company." Harvard Business School Working Paper, No. 19-001, July 2018.  View Details

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• Case | HBS Case Collection | January 2018 (Revised June 2018)

  Medtronic: Navigating a Shifting Health Care Landscape

  Robert S. Kaplan, Michael E. Porter, Thomas W. Feeley and Alee Hernandez

  Medtronic is adapting its strategy to changes in health care competition and payments. It has decided to develop new relationships with payers, hospitals, and physicians to become more accountable for patient outcomes and total costs. The case describes new forms of partnerships for therapy optimization, management of acute care episodes, and management of chronic care patients.The case also illustrates how integrated practice units (IPUs) provide focused, comprehensive care for two high-volume and expensive medical conditions: type-1 diabetes and morbid obesity.

  Keywords: Value Based Health Care; bundled payments; Health Care and Treatment; Cost Management; Value Creation; Supply Chain Management; Customer Value and Value Chain; Health Industry; United States; Netherlands;

  Citation:

  Kaplan, Robert S., Michael E. Porter, Thomas W. Feeley, and Alee Hernandez. "Medtronic: Navigating a Shifting Health Care Landscape." Harvard Business School Case 718-471, January 2018. (Revised June 2018.)  View Details

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• Case | HBS Case Collection | May 2018

  Kaiser Permanente Colorado: Primary Care Plus

  Robert S. Kaplan and Mahek A. Shah

  A gerontologist in Kaiser Permanente’s Colorado region is concerned with the high and growing cost of treating the elderly population. She introduces a new care model, Primary Care Plus, using an interdisciplinary team of a primary care doctor, palliative care specialist, nurse coordinator, clinical pharmacy specialist, and behavioral and social service specialists. The team focuses on the highest-risk patients to see if the new, pro-active care model can improve patient, family, and provider satisfaction and lower Kaiser Permanente’s total cost of care for this patient segment.

  Keywords: primary health care; elderly patients; integrated practice unit; interdisciplinary care; Health Care and Treatment; Age; Cost Management; Performance Improvement; Health Industry; United States; Colorado;

  Citation:

  Kaplan, Robert S., and Mahek A. Shah. "Kaiser Permanente Colorado: Primary Care Plus." Harvard Business School Case 118-053, May 2018.  View Details

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