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  • March–April 1994
  • Article
  • Harvard Business Review

Putting the Service-Profit Chain to Work

By: J. L. Heskett, T. O. Jones, G. W. Loveman, W. Earl Sasser and L. A. Schlesinger
  • Format:Print
  • | Pages:11 
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Citation

Heskett, J. L., T. O. Jones, G. W. Loveman, W. Earl Sasser, and L. A. Schlesinger. "Putting the Service-Profit Chain to Work." Harvard Business Review 72, no. 2 (March–April 1994): 164–174.

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