Publications
Publications
  • July–August 1990
  • Article
  • Harvard Business Review

The Profitable Art of Service Recovery

By: C. Hart, J. Heskett and W. Earl Sasser
  • Format:Print
  • | Pages:9
ShareBar

Keywords

Profit

Citation

Hart, C., J. Heskett, and W. Earl Sasser. "The Profitable Art of Service Recovery." Harvard Business Review 68, no. 4 (July–August 1990): 148–156.

More from the Authors