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Publications
Publications
  • May 26, 2000
  • Article
  • American Banker

Web Self-Service Can Be Self-Defeating

By: Frances X. Frei and Y. Moon
  • Format:Print
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Keywords

Internet and the Web

Citation

Frei, Frances X., and Y. Moon. "Web Self-Service Can Be Self-Defeating." American Banker (May 26, 2000).
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About The Authors

Frances X. Frei

Technology and Operations Management
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Youngme Moon

General Management
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More from the Authors

    • July 2022
    • Faculty Research

    Bringing Ideas to Life: The Story of Paul English

    By: Youngme Moon, Frances X. Frei and F. Katelynn Boland
    • July 2022
    • Faculty Research

    Duolingo: Teaching Languages to the Masses

    By: Youngme Moon
    • June 2022
    • Faculty Research

    Debbie Millman: Designing a Meaningful Life

    By: Francesca Gino, Frances X. Frei and Anne Morriss
More from the Authors
  • Bringing Ideas to Life: The Story of Paul English By: Youngme Moon, Frances X. Frei and F. Katelynn Boland
  • Duolingo: Teaching Languages to the Masses By: Youngme Moon
  • Debbie Millman: Designing a Meaningful Life By: Francesca Gino, Frances X. Frei and Anne Morriss
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