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Publications
Publications
  • May 26, 2000
  • Article
  • American Banker

Web Self-Service Can Be Self-Defeating

By: Frances X. Frei and Y. Moon
  • Format:Print
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Keywords

Internet and the Web

Citation

Frei, Frances X., and Y. Moon. "Web Self-Service Can Be Self-Defeating." American Banker (May 26, 2000).
  • Find it at Harvard

About The Authors

Frances X. Frei

Technology and Operations Management
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Youngme Moon

General Management
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More from the Authors

    • March 7, 2025
    • Harvard Business Review (website)

    Leaders Can Move Fast and Fix Things

    By: Frances X. Frei and Anne Morriss
    • January 27, 2024
    • New York Times

    Critics of D.E.I. Forget That It Works

    By: Caroline M. Elkins, Frances X. Frei and Anne Morriss
    • November 2023
    • Faculty Research

    Team Liquid: Fueling the Business of Fandom

    By: Youngme Moon and Kerry Herman
More from the Authors
  • Leaders Can Move Fast and Fix Things By: Frances X. Frei and Anne Morriss
  • Critics of D.E.I. Forget That It Works By: Caroline M. Elkins, Frances X. Frei and Anne Morriss
  • Team Liquid: Fueling the Business of Fandom By: Youngme Moon and Kerry Herman
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