Publications
Publications
  • May 26, 2000
  • Article
  • American Banker

Web Self-Service Can Be Self-Defeating

By: Frances X. Frei and Y. Moon
  • Format:Print
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Keywords

Internet and the Web

Citation

Frei, Frances X., and Y. Moon. "Web Self-Service Can Be Self-Defeating." American Banker (May 26, 2000).

About The Authors

Frances X. Frei

Technology and Operations Management
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Youngme Moon

General Management
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