Publications
Publications
  • 2000
  • Chapter
  • Creating Value in Financial Services

Value Creation and Process Management: Evidence from Retail Banking

By: Frances X. Frei and Patrick T. Harker
  • Format:Print
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Keywords

Value Creation; Business Processes; Business or Company Management; Commercial Banking; Banking Industry

Citation

Frei, Frances X., and Patrick T. Harker. "Value Creation and Process Management: Evidence from Retail Banking." In Creating Value in Financial Services, edited by E. Melnick, P. Nayyar, M. Pinedo, and S. Seshadri. Kluwer Academic Publishers, 2000.

About The Author

Frances X. Frei

Technology and Operations Management
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