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2000
Chapter
Creating Value in Financial Services

Value Creation and Process Management: Evidence from Retail Banking

By: Frances X. Frei and Patrick T. Harker

Format:Print

Keywords

Value Creation; Business Processes; Business or Company Management; Commercial Banking; Banking Industry

Citation

Frei, Frances X., and Patrick T. Harker. "Value Creation and Process Management: Evidence from Retail Banking." In Creating Value in Financial Services, edited by E. Melnick, P. Nayyar, M. Pinedo, and S. Seshadri. Kluwer Academic Publishers, 2000.

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About The Author

Frances X. Frei

Technology and Operations Management

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