Publications
Publications
  • April 2025
  • Case
  • HBS Case Collection

Salesforce Agentforce: The Limitless Workforce

By: Suraj Srinivasan, George Gonzalez and Allison Ciechanover
  • Format:Print
  • | Language:English
  • | Pages:30
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Abstract

As Cloud CRM leader Salesforce introduces GenAI agents, they grapple with new pricing strategies and organizational shifts.

Keywords

Technology Industry; United States

Citation

Srinivasan, Suraj, George Gonzalez, and Allison Ciechanover. "Salesforce Agentforce: The Limitless Workforce." Harvard Business School Case 125-096, April 2025.

About The Author

Suraj Srinivasan

Accounting and Management
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