Publications
Publications
- February 2025
- HBS Case Collection
Hyperscaling Dreams: Ualá's Path from Startup to Fintech Champion
By: Juan Alcácer and Manuel Franck
Abstract
Ualá, a fintech startup founded in Argentina in 2017 by Pierpaolo Barbieri, aimed to increase financial inclusion in Latin America through a digital platform linked to a prepaid card. After rapid success in Argentina, it expanded into Mexico and Colombia, acquiring banking licenses to deepen its offerings. Fueled by over $500 million in funding, Ualá scaled to 4 million users and over 1,300 employees. However, hypergrowth created internal strain, leadership challenges, and pressure from investors to shift focus from growth to profitability. In 2022, Barbieri faced key decisions on leadership structure, user growth strategy, and talent development for Ualá's next phase.
Keywords
Banks and Banking; Leadership; Venture Capital; Talent and Talent Management; Strategy; Credit; Business Startups; Profit; Growth and Development Strategy; Banking Industry; Argentina; Mexico; Colombia; Latin America
Citation
Alcácer, Juan, and Manuel Franck. "Hyperscaling Dreams: Ualá's Path from Startup to Fintech Champion." Harvard Business School Case 725-408, February 2025.