Publications
Publications
- November 2024
- HBS Case Collection
FedEx Cyberattack (A): Navigating the NotPetya Storm
By: Hise Gibson, Frank Nagle, Alicia Dadlani and Martha Hostetter
Abstract
In 2017, FedEx’s European division — acquired the year before for $5 billion — was hit by a devastating cyberattack that destroyed thousands of computers and business systems across several countries. Corporate Chief Information Officer Rob Carter put the company’s disaster recovery plans into action, sending teams from the Memphis headquarters to Europe to assess the damage and try to keep packages moving. Carter wondered how the company’s meticulous business continuity and disaster recovery planning would fare in the face of such an unprecedented crisis. In the wake of the attack, he and leaders reexamined their approach to cybersecurity, acquisitions, and business continuity.
Keywords
Cybersecurity; Crisis Management; Disruption; Planning; Transportation Industry; United States; Europe
Citation
Gibson, Hise, Frank Nagle, Alicia Dadlani, and Martha Hostetter. "FedEx Cyberattack (A): Navigating the NotPetya Storm." Harvard Business School Case 625-049, November 2024.