Publications
Publications
- December 2023
- HBS Case Collection
Organizational Learning
By: Willy Shih
Abstract
This is a background note that surveys part of the extensive literature on organizational learning. The focus is on learning from experiences, how those learnings get translated into organizational routines and processes, and how that can also lead to getting stuck in competency traps. There is discussion on the learning curve, how that led to forward pricing strategies, and brief discussions on improvement, biases, and organizational memory.
Keywords
Citation
Shih, Willy. "Organizational Learning." Harvard Business School Background Note 624-058, December 2023.