Publications
Publications
  • 1999
  • Chapter
  • Handbook of Services Marketing and Management

The Service Profit Chain: Intellectual Roots, Current Realities, and Future Prospects

By: Roger Hallowell and Leonard A. Schlesinger
  • Format:Print
ShareBar

Citation

Hallowell, Roger, and Leonard A. Schlesinger. "The Service Profit Chain: Intellectual Roots, Current Realities, and Future Prospects." In Handbook of Services Marketing and Management, edited by Dawn Iacobucci and Teresa A. Swartz. Thousand Oaks, CA: Sage Publications, 1999.

About The Author

Leonard A. Schlesinger

General Management
More Publications

More from the Authors