Publications
Publications
- September 2023
- HBS Case Collection
Trilling Foods: Managing People with Data
Abstract
Trilling Foods, a regional bricks-and-mortar grocery chain, has recently provided its frontline managers with new tools for using data. Allison Andersen, Trilling’s VP of Data Science, has spearheaded these efforts. Yet, as she works with Kent Wade, the general manager of one of Trilling’s grocery stores, Andersen quickly discovers that many frontline workers are not bought into it. Taking the perspectives of managers from across multiple levels of the organization, the case examines how individuals with different backgrounds and experiences manage digital transformation.
Keywords
Digital Transformation; Management Practices and Processes; Training; Organizational Change and Adaptation; Food and Beverage Industry; Retail Industry
Citation
Feldberg, Alexandra C., and Jeffrey T. Polzer. "Trilling Foods: Managing People with Data." Harvard Business School Case 424-025, September 2023.