July 2023
Case
HBS Case Collection

Clair

By: Lauren Cohen, Grace Headinger and Marcos Quirno

Format:Print
| Language:English
| Pages:18

Abstract

Clair was founded with a simple mission: to expedite America’s workers access to their hard-earned wages. In the headwinds of the COVID-19 pandemic, the startup had successfully raised a seed round of $4.5 million, and within two years the earned wage access (EWA) FinTech had partnered with 10 human capital management system providers to access over 8,000 employees and over 300,000 employees . However, as the economic outlook plummeted and available external capital began to dry up, Clair’s founders considered whether other business models offered more attractive prospects for the startup’s long-term success. Should Clair stay the course or choose to pivot, and what tradeoffs would each pathway entail? With investors requiring a clear long-term vision and a viable path to profitability, this decision would determine Clair’s ability to thrive and fulfill its founding mission.