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  • July 2023
  • Case
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Schuberg Philis: From Success to Significance

By: Thomas J. DeLong and Daniela Beyersdorfer
  • Format:Print
  • | Language:English
  • | Pages:16
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Abstract

The founders of Dutch professional services firm Schuberg Philis, and the new leadership team entrusted with the day-to-day management, must set the path forward in 2019. The company has grown into a €70 million revenue strong IT provider with top ranks in the industry’s yearly customer satisfaction surveys, yet its journey has not been without bumps. In 2010, it had to stop customer acquisition for a few years, as mounting workload and their 100% commitment to satisfy customers put too much pressure on its teams. Despite adjustments to its culture with more focus on employees as well as customers, tensions built up again during the next growth phase, leading to a reorganization with leadership handover in 2017 to become more scalable. Two years later, the founders and their management team now have to decide if their organization is ready for another ambitious growth plan, aiming for a 5-fold growth in staff and revenues by 2025.

Keywords

Management Succession; Growth Management; Change Management; Transformation; Mission and Purpose; Leadership; Leading Change; Information Technology Industry; Consulting Industry; Europe; Netherlands

Citation

DeLong, Thomas J., and Daniela Beyersdorfer. "Schuberg Philis: From Success to Significance." Harvard Business School Case 424-012, July 2023.
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About The Author

Thomas J. DeLong

Organizational Behavior
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Related Work

    • July 2023
    • Faculty Research

    Schuberg Philis: From Success to Significance (B)

    By: Thomas J. DeLong and Daniela Beyersdorfer
Related Work
  • Schuberg Philis: From Success to Significance (B) By: Thomas J. DeLong and Daniela Beyersdorfer
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