Publications
Publications
- 2023
- HBS Working Paper Series
Teams in the Digital Workplace: Technology's Role for Communication, Collaboration, and Performance
By: Jacqueline N. Lane, Paul Leonardi, Noshir Contractor and Leslie DeChurch
Abstract
This paper addresses the need for theoretical advancements in understanding team processes and the impact of technology on teams. Specifically, it examines the use of digital collaboration technologies by organizational teams and their effect on team communication and collaboration. Using the concept of affordances as a theoretical lens, the paper explores the potential relationships between technology affordances and essential team processes. It also provides an agenda for future research on social technologies and teams as well as novel methodological approaches for better understanding the ways in which digital technologies are affecting team processes and performance in the workplace.
Keywords
Affordances; Groups and Teams; Communication Technology; Social Media; Organizational Change and Adaptation; Perception
Citation
Lane, Jacqueline N., Paul Leonardi, Noshir Contractor, and Leslie DeChurch. "Teams in the Digital Workplace: Technology's Role for Communication, Collaboration, and Performance." Harvard Business School Working Paper, No. 23-079, June 2023. (Accepted by Small Group Research. Revised July 2023.)