Publications
Publications
- May–June 2023
- Harvard Business Review
The High Cost of Neglecting Low-Wage Workers: Six Mistakes That Companies Make—and How They Can Do Better
By: Joseph Fuller and Manjari Raman
Abstract
Many companies blame outside factors for the trouble they’ve been having in finding and retaining frontline workers: the pandemic, the government’s stimulus checks, the intrinsic nature of low-wage work. The authors argue that in fact the real problem lies in six big mistakes companies themselves have long been making, in such basic areas as hiring, career development, and mentoring. They offer some practical suggestions for how leaders can do better, for their workers and their organizations.
Keywords
Retention; Recruitment; Human Capital; Personal Development and Career; Compensation and Benefits; Performance Productivity
Citation
Fuller, Joseph, and Manjari Raman. "The High Cost of Neglecting Low-Wage Workers: Six Mistakes That Companies Make—and How They Can Do Better." Harvard Business Review 101, no. 3 (May–June 2023): 40–48.