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Publications
  • March 2023
  • Case
  • HBS Case Collection

Laughter on Call: Injecting Conversational Levity

By: Alison Wood Brooks, Michael I. Norton and F Katelynn Boland
  • Format:Print
  • | Language:English
  • | Pages:20
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Citation

Brooks, Alison Wood, Michael I. Norton, and F Katelynn Boland. "Laughter on Call: Injecting Conversational Levity." Harvard Business School Case 923-045, March 2023.

About The Authors

Alison Wood Brooks

Negotiation, Organizations & Markets
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Michael I. Norton

Negotiation, Organizations & Markets
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