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  • March 2023
  • Case
  • HBS Case Collection

Laughter on Call: Injecting Conversational Levity

By: Alison Wood Brooks, Michael I. Norton and F Katelynn Boland
  • Format:Print
  • | Language:English
  • | Pages:20
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Citation

Brooks, Alison Wood, Michael I. Norton, and F Katelynn Boland. "Laughter on Call: Injecting Conversational Levity." Harvard Business School Case 923-045, March 2023.
  • Educators

About The Authors

Alison Wood Brooks

Negotiation, Organizations & Markets
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Michael I. Norton

Negotiation, Organizations & Markets
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More from the Authors
  • Reaching for Rigor and Relevance: Better Marketing Research for a Better World By: Shilpa Madan, Gita Venkataramani Johar, Jonah Berger, Pierre Chandon, Rajesh Chandy, Rebecca Hamilton, Leslie John, Aparna Labroo, Peggy J. Liu, John G. Lynch, Nina Mazar, Nicole Mead, Vikas Mittal, Christine Moorman, Michael I. Norton, John Roberts, Dilip Soman, Madhu Viswanathan and Katherine White
  • SIMmersion: Simulating Crucial Conversations By: Alison Wood Brooks and Julian Zlatev
  • SIMmersion: Simulating Crucial Conversations By: Alison Wood Brooks, Julian Zlatev and F Katelynn Boland
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