Publications
Publications
- March 2023
- HBS Case Collection
Laughter on Call: Injecting Conversational Levity
By: Alison Wood Brooks, Michael I. Norton and F Katelynn Boland
Citation
Brooks, Alison Wood, Michael I. Norton, and F Katelynn Boland. "Laughter on Call: Injecting Conversational Levity." Harvard Business School Case 923-045, March 2023.