Publications
Publications
- November 2022 (Revised December 2024)
- HBS Case Collection
Hugging Face (A): Serving AI on a Platform
By: Shane Greenstein, Daniel Yue, Sarah Gulick and Kerry Herman
Abstract
It is fall 2022, and open-source AI model company Hugging Face is considering its three areas of priorities: platform development, supporting the open-source community, and pursuing cutting-edge scientific research. As it expands services for enterprise clients, which services should it prioritize? Will these projects be in line with Hugging Face’s volunteer community? Further, Hugging Face decided to remove a model uploaded by a contributor, due to the potential harm the leadership felt it could propagate. Was it the right decision?
Keywords
Community; Open-source; AI and Machine Learning; Product Development; Networks; Service Delivery; Research; Governance; Business and Stakeholder Relations; Information Industry; Technology Industry; United States
Citation
Greenstein, Shane, Daniel Yue, Sarah Gulick, and Kerry Herman. "Hugging Face (A): Serving AI on a Platform." Harvard Business School Case 623-026, November 2022. (Revised December 2024.)