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  • July, 2022
  • Article
  • Journal of the American Academy of Orthopedic Surgeons Global Research and Reviews

Telehealth Visits After Shoulder Surgery: Higher Patient Satisfaction and Lower Costs

By: Evan A. O'Donnell, Jillian E. Haberli, Andres Muniz Martinez, Daniel Yagoda, Robert S. Kaplan and Jon J.P. Warner
  • Format:Electronic
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Abstract

Purpose and Methods: The study compared the cost of telemedicine visits with in-person clinic visits for routine follow-up after common shoulder surgeries. It also evaluated the safety and patient experience with telemedicine visits. Time-driven activity-based costing was used to determine costs associated with each episode of care. The project also collected measurements on patient complications, satisfaction, convenience, and technical difficulties associated with telehealth. Results: The average Virtual Visit was 54% less costly and 88% shorter than the In-Person Visit ($49 versus $107 per patient, 8.6 versus 70.1 minutes per patient). All patients in the Virtual Visit cohort reported high levels of satisfaction and that the virtual visit was safe and convenient.

Keywords

Telehealth; Patient Satisfaction; Health Care and Treatment; Communication Technology; Health Industry

Citation

O'Donnell, Evan A., Jillian E. Haberli, Andres Muniz Martinez, Daniel Yagoda, Robert S. Kaplan, and Jon J.P. Warner. "Telehealth Visits After Shoulder Surgery: Higher Patient Satisfaction and Lower Costs." Journal of the American Academy of Orthopedic Surgeons Global Research and Reviews 6, no. 7 (July, 2022).
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About The Author

Robert S. Kaplan

Accounting and Management
→More Publications

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    • 2023
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    By: Ricardo Bertoglio Cardoso, Miriam Allein Zago Marcolino, Milena Soriano Marcolino, Camila Felix Fortis, Leila Beltrami Moreira, Ana Paula Coutinho, Nadine Oliveira Clausell, Junaid Nabi, Robert S. Kaplan, Ana Paula Beck da Silva Etges and Carisi Anne Polanczyk
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    Accounting for Carbon Offsets – Establishing the Foundation for Carbon-Trading Markets

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More from the Authors
  • Comparison of COVID-19 Hospitalization Costs across Care Pathways: A Patient-level Time-driven Activity-based Costing Analysis in a Brazilian Hospital By: Ricardo Bertoglio Cardoso, Miriam Allein Zago Marcolino, Milena Soriano Marcolino, Camila Felix Fortis, Leila Beltrami Moreira, Ana Paula Coutinho, Nadine Oliveira Clausell, Junaid Nabi, Robert S. Kaplan, Ana Paula Beck da Silva Etges and Carisi Anne Polanczyk
  • Accounting for Carbon Offsets – Establishing the Foundation for Carbon-Trading Markets By: Robert S. Kaplan, Karthik Ramanna and Marc Roston
  • Dr. Andrea Pusic, Video Supplement By: Robert S. Kaplan
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