Publications
Publications
- April 2022
- HBS Case Collection
CVS Health: Prescription for Transformation
By: Rosabeth Moss Kanter and Catarina Martinez
Abstract
In 2021, new CEO Karen Lynch (named the most powerful woman in business) considered the next transformation phase for CVS Health (a Fortune 5 corporate giant). The 2018 acquisition of Aetna insurance brought her to the company as part of its long evolution from a pharmacy chain to a multi-faceted health benefits and services provider. The COVID-19 pandemic accelerated innovation and improvisation, with quick launching of testing and, later, vaccination, as well as new products, services, and in-store clinics. Now the question was how to continue transforming itself and health care delivery in America.
Keywords
Health; COVID-19 Pandemic; Primary Care; Leadership; Change Management; Women Executives; Retail; Pharmacy; Pharmacy Benefit Manager; Clinical Trials; Vaccination; Acquisition; Innovation and Invention; Transformation; Retail Industry; Pharmaceutical Industry; Health Industry; United States
Citation
Kanter, Rosabeth Moss, and Catarina Martinez. "CVS Health: Prescription for Transformation." Harvard Business School Teaching Note 322-122, April 2022.