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  • March 2022
  • Case
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DaVita Responds to COVID

By: Susanna Gallani and David Lane
  • Format:Print
  • | Language:English
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Abstract

Early in August 2021, DaVita CEO Javier Rodriguez was assessing the ongoing impact of the COVID-19 pandemic on his firm, which provided life-sustaining kidney dialysis to roughly 240,000 people. Effective infection control practices and information sharing had ensured that no COVID case had yet been transmitted to patients or staff on DaVita premises. A strong corporate culture had fostered the commitment among DaVita staff and management to each other and to their patients that had enabled their successful collective response. But 18 months into the pandemic, unprecedented staff attrition, exhaustion, and the now rapidly spreading Delta variant had Rodriguez and other DaVita managers concerned that the traits that had sustained the firm to date were no longer enough.

Keywords

COVID-19 Pandemic; Change Management; Communication; Talent and Talent Management; Fairness; Values and Beliefs; Corporate Accountability; Health Care and Treatment; Health Pandemics; Human Resources; Employee Relationship Management; Retention; Wages; Working Conditions; Leadership Style; Crisis Management; Organizational Culture; Health Industry; United States

Citation

Gallani, Susanna, and David Lane. "DaVita Responds to COVID." Harvard Business School Case 122-007, March 2022.
  • Educators

About The Author

Susanna Gallani

Accounting and Management
→More Publications

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More from the Authors
  • TikTok and National Security: Investment in an Age of Data Sovereignty? By: Jeremy Friedman, Sarah Bauerle Danzman and David Lane
  • Hospital 57357: Aligning Performance Towards a Vision of a Cancer-Free Childhood By: Susanna Gallani
  • Cooking Down a Storm at Pasta Serafina (A) & (B) By: Susanna Gallani
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