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  • 2021
  • Chapter
  • Social Scientists Confronting Global Crises

Leadership in Times of Upheaval: The Rise of the Empathic Leader

By: Amy C. Edmondson and Tomas Chamorro-Premuzic
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Abstract

In times of upheaval, such as in a crisis, leaders often feel compelled to embody a commanding, confident style of leadership that provides answers, eschews dissent and remains aloof. Similarly, followers may be drawn to leaders who provide ready answers, with confidence and certainty. We argue, however, that the kind of leadership needed to navigate novel, challenging, uncertain contexts contrasts dramatically with these instinctive responses. We draw from our observations of the COVID-19 crisis to explain a growing appreciation for empathic leaders who demonstrate a capacity to connect emotionally with followers, helping them cope with new, challenging, fast-changing situations.

Keywords

Economics; Finance; Environment; Sustainability; Crisis Management; Leadership Style

Citation

Edmondson, Amy C., and Tomas Chamorro-Premuzic. "Leadership in Times of Upheaval: The Rise of the Empathic Leader." In Social Scientists Confronting Global Crises, edited by Jean M. Bartunek. Abingdon, UK: Routledge, 2021.
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About The Author

Amy C. Edmondson

Technology and Operations Management
→More Publications

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More from the Authors
  • Rethink Your Employee Value Proposition: Offer Your People More Than Just Flexibility By: Mark Mortensen and Amy C. Edmondson
  • Executive Decision-Making at Zola By: Amy C. Edmondson and Michael Roberto
  • Building a Mishap-Free U.S. Navy By: Amy C. Edmondson, Herman B. Leonard, Michael W. Toffel and Michael Norris
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