Publications
Publications
- March 2022 (Revised April 2022)
- HBS Case Collection
France Télécom (A), (B), and (C)
By: Ashley Whillans
Abstract
This case series discusses the evolution of France Télécom (now Orange) from a national telephone monopoly to a private company. During this process, the company faced numerous challenges including the entry of new competition from other countries and a workforce that was much larger than required by the company’s new strategy. The case allows for a fruitful discussion about how employees’ motivations for work shape responses to compensation systems. At its broadest level, the case series helps students confront fundamental tensions between the pressures and benefits of capitalism, the responsibilities of management as leaders of organizations, and the day-to-day and long-term impacts of corporate actions on employee mental health.
Keywords
Competition; Compensation and Benefits; Employee Relationship Management; Business Organization; Well-being; Communications Industry; Telecommunications Industry; France
Citation
Whillans, Ashley. "France Télécom (A), (B), and (C)." Harvard Business School Teaching Note 722-438, March 2022. (Revised April 2022.)