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  • February 2022
  • Case
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CityScore: Big Data Comes to Boston

By: Boris Groysberg and Sarah L. Abbott
  • Format:Print
  • | Language:English
  • | Pages:24
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Abstract

In 2016, Martin “Marty” Walsh, the Mayor of Boston, introduced CityScore, a data dashboard that measured the city’s progress across a range of metrics. The dashboard was updated daily and publicly available. The mayor frequently discussed the CityScore targets in cabinet meetings and the information it provided had become a tool in making policy decisions and allocating budgets. It is 2022. What should become of CityScore? Should future administrations continue to use it as a tool to measure the city’s performance? If so, how should they consider adapting it?

Keywords

Analytics and Data Science; Government Administration; Leadership; Transformation; City; Measurement and Metrics; Public Administration Industry; Boston; United States

Citation

Groysberg, Boris, and Sarah L. Abbott. "CityScore: Big Data Comes to Boston." Harvard Business School Case 422-050, February 2022.
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About The Author

Boris Groysberg

Organizational Behavior
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