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  • February 2022 (Revised April 2022)
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CVS Health: Prescription for Transformation

By: Rosabeth Moss Kanter and Tuna Cem Hayirli
  • Format:Print
  • | Language:English
  • | Pages:27
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Abstract

In 2021, new CEO Karen Lynch (named the most powerful woman in business) considered the next transformation phase for CVS Health (a Fortune 5 corporate giant. The 2018 acquisition of Aetna insurance brought her to the company as part of its long evolution from a pharmacy chain to a multi-faceted health benefits and services provider. The COVID-19 pandemic accelerated innovation and improvisation, with quick launching of testing and, later, vaccination, as well as new products, services, and in-store clinics. Now the question was how to continue transforming itself and health care delivery in America.

Keywords

COVID; Caregiving; Healthcare; Access; Change; Retail; Health; Health Care and Treatment; Organizational Change and Adaptation; Transformation; Health Industry; Retail Industry

Citation

Kanter, Rosabeth Moss, and Tuna Cem Hayirli. "CVS Health: Prescription for Transformation." Harvard Business School Case 322-091, February 2022. (Revised April 2022.)
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About The Author

Rosabeth M. Kanter

General Management
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Related Work

    • April 2022
    • Faculty Research

    CVS Health: Prescription for Transformation

    By: Rosabeth Moss Kanter and Catarina Martinez
    • February 2022 (Revised April 2022)
    • Faculty Research

    CVS Health: Prescription for Transformation

    By: Rosabeth Moss Kanter and Tuna Cem Hayirli
Related Work
  • CVS Health: Prescription for Transformation By: Rosabeth Moss Kanter and Catarina Martinez
  • CVS Health: Prescription for Transformation By: Rosabeth Moss Kanter and Tuna Cem Hayirli
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