Publications
Publications
- February 2022 (Revised April 2022)
- HBS Case Collection
CVS Health: Prescription for Transformation
By: Rosabeth Moss Kanter and Tuna Cem Hayirli
Abstract
In 2021, new CEO Karen Lynch (named the most powerful woman in business) considered the next transformation phase for CVS Health (a Fortune 5 corporate giant. The 2018 acquisition of Aetna insurance brought her to the company as part of its long evolution from a pharmacy chain to a multi-faceted health benefits and services provider. The COVID-19 pandemic accelerated innovation and improvisation, with quick launching of testing and, later, vaccination, as well as new products, services, and in-store clinics. Now the question was how to continue transforming itself and health care delivery in America.
Keywords
COVID; Caregiving; Healthcare; Access; Change; Retail; Health; Health Care and Treatment; Organizational Change and Adaptation; Transformation; Health Industry; Retail Industry
Citation
Kanter, Rosabeth Moss, and Tuna Cem Hayirli. "CVS Health: Prescription for Transformation." Harvard Business School Case 322-091, February 2022. (Revised April 2022.)