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  • December 21, 2021
  • Article
  • Harvard Business Review Digital Articles

How to Become a Better Listener

By: Robin Abrahams and Boris Groysberg
  • Format:Electronic
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Abstract

Listening is a skill that’s vitally important, sadly undertaught, and physically and mentally taxing. In the aftermath of COVID-19, particularly with the shift to remote work and the red-hot job market, it’s never been more important—or more difficult—for leaders to be good listeners. This article offers nine tips to help leaders become more active listeners, and a breakdown of the subskills involved in listening and how you can improve in them.

Keywords

Listening; Nonverbal Communication; Communication; Competency and Skills; Performance Improvement

Citation

Abrahams, Robin, and Boris Groysberg. "How to Become a Better Listener." Harvard Business Review Digital Articles (December 21, 2021).
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About The Author

Boris Groysberg

Organizational Behavior
→More Publications

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More from the Authors
  • Shore Capital Partners: 2025 By: Boris Groysberg and Kerry Herman
  • Radical Transformation at Bayer: Dynamic Shared Ownership By: Boris Groysberg and Gamze Yucaoglu
  • Skills-First Talent Management: Engagement and Retention By: Boris Groysberg, Nicole Zelazko, Robin Abrahams and Katherine Connolly Baden
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