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  • February 2022
  • Case
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US Foods: Driving Post-Pandemic Success?

By: David E. Bell, Olivia Hull and Amy Klopfenstein
  • Format:Print
  • | Language:English
  • | Pages:14
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Abstract

In November 2021, US Foods CEO Pietro Satriano must decide his company’s trajectory following the COVID-19 pandemic. US Foods suffered due to business closures and social distancing during the height of the pandemic. While the situation improved following the return of indoor dining and in-person learning, an industry-wide shortage of truck drivers and warehouse selectors threatened to dampen its post-pandemic recovery. The US Foods team must determine the appropriate strategy for attracting and retaining new drivers and selectors. Meanwhile, the company planned to build additional locations for CHEF’STORE, its cash-and-carry warehouse brand, which promised to increase its geographic footprint and product offerings. Satriano must decide how to support the CHEF’STORE expansion in light of the foodservice distribution industry’s continued supply chain challenges.

Keywords

COVID-19 Pandemic; Agribusiness; Food; Goods and Commodities; Jobs and Positions; Job Design and Levels; Job Offer; Labor; Employment; Human Capital; Wages; Working Conditions; Operations; Distribution Channels; Order Taking and Fulfillment; Infrastructure; Logistics; Product Development; Diversification; Product Design; Service Delivery; Service Operations; Supply Chain Management; Social Psychology; Motivation and Incentives; Transportation; Truck Transportation; Transportation Networks; Agriculture and Agribusiness Industry; Distribution Industry; Food and Beverage Industry; Transportation Industry; United States

Citation

Bell, David E., Olivia Hull, and Amy Klopfenstein. "US Foods: Driving Post-Pandemic Success?" Harvard Business School Case 522-023, February 2022.
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About The Author

David E. Bell

Marketing
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  • The Globalization of Manchester City Football Group By: Maria P. Roche, Tiona Zuzul, Exequiel Hernandez and Amy Klopfenstein
  • Founders First Capital Partners By: Brian Trelstad, Mel Martin and Amy Klopfenstein
  • Sweet Teez Bakery: Projecting the Dough’s Rise Financial Supplement By: Emily R. McComb, Mel Martin and Amy Klopfenstein
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