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  • December 2021 (Revised March 2022)
  • Case
  • HBS Case Collection

Collaboration Wars: Slack vs. Microsoft Teams

By: David B. Yoffie, Kriti Gupta, Mehek Punatar, Poonam Sacheti and Poorvi Vijay
  • Format:Print
  • | Language:English
  • | Pages:25
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Abstract

In 2021, Slack was acquired by Salesforce. While widely viewed as the best corporate collaboration and messaging software, Slack was being challenged by Microsoft, which was giving away its competitive product, Microsoft Teams, for free with a subscription to Microsoft's Office software suite. The purpose of this case is to explore how to compete with "free." The case examines the advantages and disadvantages of bundling and how to build an enterprise software platform.

Keywords

Information Technology; Applications and Software; Technology Adoption; Acquisition; Business Model; Business Strategy; Competitive Strategy; Corporate Strategy; Competition; Expansion; Technology Industry

Citation

Yoffie, David B., Kriti Gupta, Mehek Punatar, Poonam Sacheti, and Poorvi Vijay. "Collaboration Wars: Slack vs. Microsoft Teams." Harvard Business School Case 722-398, December 2021. (Revised March 2022.)
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About The Author

David B. Yoffie

Strategy
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Related Work

    • December 2021 (Revised March 2022)
    • Faculty Research

    Collaboration Wars: Slack vs. Microsoft Teams

    By: David B. Yoffie, Kriti Gupta, Mehek Punatar, Poonam Sacheti and Poorvi Vijay
Related Work
  • Collaboration Wars: Slack vs. Microsoft Teams By: David B. Yoffie, Kriti Gupta, Mehek Punatar, Poonam Sacheti and Poorvi Vijay
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