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  • September 2021 (Revised December 2021)
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Telepass: From Tolling to Mobility Platform (Abridged)

By: Chiara Farronato, Stefano Denicolai and Sarah Mehta
  • Format:Print
  • | Language:English
  • | Pages:14
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Abstract

Telepass, until very recently the sole processor of electronic toll payments on Italy’s highways, has ambitions beyond tolling. Since the mid-2010s, the company has been expanding into adjacent services. In 2017, Telepass launched TelepassPay—a mobile payment application (app) that allows subscribers to pay for dozens of mobility-related services and products from their smartphones. In 2019, Telepass launched a car insurance brokerage service. Using Telepass data, the brokerage service offers tailored insurance products to existing customers on behalf of insurance companies for a commission on converted leads. Now, in September 2020, Telepass’s senior leaders are considering a new, insurance-related growth opportunity: moving beyond the brokerage model to become the primary insurance seller. It is unclear, however, whether Telepass’s data provides sufficient insights into individual drivers’ risk profiles to build competitive, customized insurance products. Alternatively, Telepass could continue to improve the brokerage model and focus its resources on adding new mobility services to TelepassPay. This case is paired with a supplementary dataset (courseware no. 622-701), which provides a data analysis opportunity for students.

Keywords

Mobile Payment; App; Mobility Services; Analysis; Change; Change Management; Transformation; Transition; Innovation and Invention; Strategy; Information Technology; Mobile and Wireless Technology; Transportation; Transportation Networks; Value; Value Creation; Technology Industry; Transportation Industry; Insurance Industry; Europe; Italy; Milan

Citation

Farronato, Chiara, Stefano Denicolai, and Sarah Mehta. "Telepass: From Tolling to Mobility Platform (Abridged)." Harvard Business School Case 622-050, September 2021. (Revised December 2021.)
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About The Author

Chiara Farronato

Technology and Operations Management
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Related Work

    • March 2022
    • Faculty Research

    Telepass: From Tolling to Mobility Platform

    By: Chiara Farronato
    • September 2021
    • Faculty Research

    Telepass: From Tolling to Mobility Platform

    By: Chiara Farronato, Stefano Denicolai and Sarah Mehta
    • September 2021 (Revised December 2021)
    • Faculty Research

    Telepass: From Tolling to Mobility Platform (Abridged)

    By: Chiara Farronato, Stefano Denicolai and Sarah Mehta
Related Work
  • Telepass: From Tolling to Mobility Platform By: Chiara Farronato
  • Telepass: From Tolling to Mobility Platform By: Chiara Farronato, Stefano Denicolai and Sarah Mehta
  • Telepass: From Tolling to Mobility Platform (Abridged) By: Chiara Farronato, Stefano Denicolai and Sarah Mehta
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