Publications
Publications
- July–August 2021
- Harvard Business Review
Case Study: Will a Bank's New Technology Help or Hurt Morale?
Abstract
A case study is presented on the effort to introduce new information technology into a community bank and what impact that process may have on bank employees.
Keywords
Employee Morale; Community Banks; Information Technology; Banks and Banking; Employees; Technology Adoption
Citation
Schlesinger, Leonard A. "Case Study: Will a Bank's New Technology Help or Hurt Morale?" Harvard Business Review 99, no. 4 (July–August 2021): 144–149.