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  • July–August 2021
  • Article
  • Harvard Business Review

Case Study: Will a Bank's New Technology Help or Hurt Morale?

By: Leonard A. Schlesinger
  • Format:Print
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Abstract

A case study is presented on the effort to introduce new information technology into a community bank and what impact that process may have on bank employees.

Keywords

Employee Morale; Community Banks; Information Technology; Banks and Banking; Employees; Technology Adoption

Citation

Schlesinger, Leonard A. "Case Study: Will a Bank's New Technology Help or Hurt Morale?" Harvard Business Review 99, no. 4 (July–August 2021): 144–149.

About The Author

Leonard A. Schlesinger

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