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  • March 29, 2021
  • Editorial
  • Harvard Business Review (website)

Research: A Little Recognition Can Provide a Big Morale Boost

By: Shibeal O'Flaherty, Michael Sanders and A.V. Whillans
  • Format:Electronic
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Abstract

As organizations large and small face the twin challenges of increasingly strained budgets and burned out workforces, what can managers do to keep employees engaged—without breaking the bank? In this piece, the authors share new research on the power of symbolic awards such as thank you notes, public recognition, and certificates. They find that these simple interventions can significantly improve employee motivation, but clarify that to maximize their effect, it’s essential to customize these rewards to your unique context. Specifically, the authors draw on prior research to highlight five key considerations for managers looking to implement symbolic awards: the most impactful messenger, the best timing, whether to make it private or public, attention to detail, and the importance of starting small. While these interventions are no substitute for fair monetary compensation, especially when cash is limited, symbolic awards can go a long way to demonstrate your appreciation for your employees and keep spirits high.

Keywords

Motivation; Psychology; Work; Employees; Motivation and Incentives; Social Psychology

Citation

O'Flaherty, Shibeal, Michael Sanders, and A.V. Whillans. "Research: A Little Recognition Can Provide a Big Morale Boost." Harvard Business Review (website) (March 29, 2021).
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About The Author

Ashley V. Whillans

Negotiation, Organizations & Markets
→More Publications

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More from the Authors
  • Buying (Quality) Time Predicts Relationship Satisfaction By: A.V. Whillans, Jessie Pow and Joe J. Gladstone
  • ING Türkiye: Flexible Work in a Competitive Banking Environment By: Ashley Whillans and Nico Schaefer
  • Overcoming Barriers to Employee Ownership: Insights from Small and Medium-Sized Businesses By: John Guzek and Ashley Whillans
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