Publications
Publications
  • May–June 2000
  • Article
  • Harvard Business Review

Exploding the Self-Service Myth

By: Y. Moon and F. Frei
  • Format:Print
  • | Pages:2
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Citation

Moon, Y., and F. Frei. "Exploding the Self-Service Myth." Harvard Business Review 78, no. 3 (May–June 2000): 26–27.

About The Authors

Youngme Moon

General Management
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Frances X. Frei

Technology and Operations Management
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