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  • January 2021
  • Case
  • HBS Case Collection

Leading Culture Change at SEB

By: Amy C. Edmondson and Elena Corsi
  • Format:Print
  • | Language:English
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Abstract

SEB Chief Risk Officer department had gone through a culture change program of four months based on boosting three skills: psychological safety, empathic listening and strategic frame. The program had allowed the CRO teams to make progress on strategic challenges and had improved the decision making process. Magnus Agustsson, the CRO, belived that if the whole of SEB went through a similar program, his job would be much easier. But how to convince the other departments to invest considerable time on developing such soft skills?

Keywords

Leadership; Risk And Uncertainty; Leading Change; Banking Industry; Sweden

Citation

Edmondson, Amy C., and Elena Corsi. "Leading Culture Change at SEB." Harvard Business School Case 621-074, February 2021.
  • Educators

About The Author

Amy C. Edmondson

Technology and Operations Management
→More Publications

More from the Authors

    • Spring 2021
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    Building Cities' Collaborative Muscle

    By: Jorrit De Jong, Amy C. Edmondson, Mark Moore, Hannah Riley-Bowles, Jan Rivkin, Eva Flavia Martínez Orbegozo and Santiago Pulido-Gomez
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    Brigad: The Future of Work

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    Resilience vs. Vulnerability: Psychological Safety and Reporting of Near Misses with Varying Proximity to Harm in Radiation Oncology

    By: Olivia Jung, Palak Kundu, Amy C. Edmondson, John Hegde, Nzhde Agazaryan, Michael Steinberg and Ann Raldow
More from the Authors
  • Building Cities' Collaborative Muscle By: Jorrit De Jong, Amy C. Edmondson, Mark Moore, Hannah Riley-Bowles, Jan Rivkin, Eva Flavia Martínez Orbegozo and Santiago Pulido-Gomez
  • Brigad: The Future of Work By: Nien-he Hsieh, Elena Corsi and Daniela Beyersdorfer
  • Resilience vs. Vulnerability: Psychological Safety and Reporting of Near Misses with Varying Proximity to Harm in Radiation Oncology By: Olivia Jung, Palak Kundu, Amy C. Edmondson, John Hegde, Nzhde Agazaryan, Michael Steinberg and Ann Raldow
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