Publications
Publications
  • January 2021
  • Case
  • HBS Case Collection

Leading Culture Change at SEB

By: Amy C. Edmondson and Elena Corsi
  • Format:Print
  • | Language:English
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Abstract

The Risk organization at SEB, a leading Nordic financial services group founded in 1856, undertook a culture change program focused on psychological safety, empathic listening, and strategic framing. The program enabled risk organization teams to make progress on strategic challenges and improved decision making processes. Chief Risk Officer Magnus Agustsson believed that the rest of SEB should go through a similar program. But it was not clear how to convince other departments to invest considerable time in developing the soft skills of culture change.

Keywords

Leadership; Risk Management; Leading Change; Organizational Culture; Decision Making; Banking Industry; Sweden

Citation

Edmondson, Amy C., and Elena Corsi. "Leading Culture Change at SEB." Harvard Business School Case 621-074, February 2021.

About The Author

Amy C. Edmondson

Technology and Operations Management
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