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  • January 2021 (Revised February 2021)
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TCS: From Physical Offices to Borderless Work

By: Prithwiraj Choudhury and Malini Sen
  • Format:Print
  • | Language:English
  • | Pages:20
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Abstract

Tata Consultancy Services (TCS), a multinational IT services company headquartered in Mumbai, is a subsidiary of one of India’s most reputed conglomerates, the Tata Group. In 2020, TCS was valued at $144.7 billion, the highest for any company in the IT sector, globally. In the immediate aftermath of the COVID-19 crisis, like many companies around the world, TCS moved to remote working. The leadership of the company saw the myriad benefits of remote work. As the company planned for the future roadmap in the post-COVID world, it decided on a blended model. By 2025, only 25% of TCS employees would need to work in company facilities and no employee would need to spend more than 25% of their work hours in a physical office for the company to be productive. For this work model to be successful, the TCS management team had to brainstorm four key areas: What should the norms be for 25% in-person and who should determine them—senior managers, associates, clients, government regulators? How should the company convince veterans that virtual mentoring was as effective—if not more so—in preserving and further enriching the culture of mentorship? How should TCS deal with labor regulations around the world, if ‘Talent on the Cloud’ led to workers relocating and living in different geographies? Finally, how should TCS pitch this new model of work to clients once the pandemic eased?

Keywords

Remote Work; Organizational Structure; Change Management; Transformation; Decision Choices and Conditions; Customer Satisfaction; Information Technology Industry; India; Asia; United States; Europe

Citation

Choudhury, Prithwiraj, and Malini Sen. "TCS: From Physical Offices to Borderless Work." Harvard Business School Case 621-081, January 2021. (Revised February 2021.)
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About The Author

Prithwiraj Choudhury

Technology and Operations Management
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Related Work

    • January 2021 (Revised February 2021)
    • Faculty Research

    TCS: From Physical Offices to Borderless Work

    By: Prithwiraj Choudhury and Malini Sen
    • October 2022 (Revised February 2023)
    • Faculty Research

    TCS: From Physical Offices to Borderless Work

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  • TCS: From Physical Offices to Borderless Work By: Prithwiraj Choudhury and Malini Sen
  • TCS: From Physical Offices to Borderless Work By: Prithwiraj Choudhury
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