Skip to Main Content
HBS Home
  • About
  • Academic Programs
  • Alumni
  • Faculty & Research
  • Baker Library
  • Giving
  • Harvard Business Review
  • Initiatives
  • News
  • Recruit
  • Map / Directions
Faculty & Research
  • Faculty
  • Research
  • Featured Topics
  • Academic Units
  • …→
  • Harvard Business School→
  • Faculty & Research→
Publications
Publications
  • November 2020
  • Supplement
  • HBS Case Collection

Improving Access at VA (Update)

By: Ryan W. Buell
  • Format:Print
  • | Language:English
  • | Pages:4
ShareBar

Abstract

In November 2020, Chief Veterans Experience Officer, Lynda Davis, and Deputy Chief Veterans Experience Officer, Barbara C. Morton reflect on a busy four years leading the Veterans Experience Office at the U.S. Department of Veterans Affairs. The case provides an update on the transformation efforts at VA that were documented in the "Improving Access at VA" case.

Keywords

Government; Service Management; Leading Change; Transformation; Service Operations; Management; Health Care and Treatment; Government Administration; Performance Improvement; Public Administration Industry; United States

Citation

Buell, Ryan W. "Improving Access at VA (Update)." Harvard Business School Supplement 621-070, November 2020.
  • Purchase

About The Author

Ryan W. Buell

Technology and Operations Management
→More Publications

More from the Author

    • 2023
    • PLoS Global Public Health

    Evidence from the First Shared Medical Appointments (SMAs) Randomised Controlled Trial in India: SMAs Increase the Satisfaction, Knowledge, and Medication Compliance of Patients with Glaucoma

    By: Nazlı Sönmez, Kavitha Srinivasan, Rengaraj Venkatesh, Ryan W. Buell and Kamalini Ramdas
    • 2023
    • Faculty Research

    Differentiating on Diversity: How Disclosing Workforce Diversity Improves Brand Attitudes

    By: Maya Balakrishnan, Jimin Nam and Ryan W. Buell
    • December 2022
    • Faculty Research

    Canlis: Turning Toward

    By: Ryan W. Buell and Jorian Hoover
More from the Author
  • Evidence from the First Shared Medical Appointments (SMAs) Randomised Controlled Trial in India: SMAs Increase the Satisfaction, Knowledge, and Medication Compliance of Patients with Glaucoma By: Nazlı Sönmez, Kavitha Srinivasan, Rengaraj Venkatesh, Ryan W. Buell and Kamalini Ramdas
  • Differentiating on Diversity: How Disclosing Workforce Diversity Improves Brand Attitudes By: Maya Balakrishnan, Jimin Nam and Ryan W. Buell
  • Canlis: Turning Toward By: Ryan W. Buell and Jorian Hoover
ǁ
Campus Map
Harvard Business School
Soldiers Field
Boston, MA 02163
→Map & Directions
→More Contact Information
  • Make a Gift
  • Site Map
  • Jobs
  • Harvard University
  • Trademarks
  • Policies
  • Accessibility
  • Digital Accessibility
Copyright © President & Fellows of Harvard College